# Senior Technical Support Engineer

**Company**: Synopsys
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $76,000 - $114,000
**Category**: Engineering
**Industry**: Technology
**Ticker**: SNPS
**Wikidata**: https://www.wikidata.org/wiki/Q2303478

**Apply**: https://careers.synopsys.com/job/canonsburg/senior-technical-support-engineer/44408/96362337024?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_27c99947-641

## Description

We are seeking an experienced thermal-fluid engineer with a strong background in heat transfer engineering simulations. As a Senior Technical Support Engineer, you will work with customers to solve thermal management, propulsion, and climate control problems using Ansys simulation software.

You will deploy the full Ansys simulation toolset, including AI-based platforms, to help customers solve complex problems. You will collaborate closely with customers to understand their workflows, then translate requirements into clear simulation approaches and recommendations.

Key responsibilities include:

- Deploying Ansys simulation tools to solve thermal management, propulsion, and climate control problems

- Working directly with customers to ensure high satisfaction and successful adoption of Ansys simulation software

- Building deep subject matter expertise in Ansys thermal and fluids products

- Evaluating AI-based support platform responses for technical accuracy and relevance

- Filing defect reports, verifying fixes, and participating in field testing of new releases

- Supporting Sales and Marketing teams with technical expertise during customer engagements

- Contributing to product improvement by submitting feature requests and workflow recommendations

The ideal candidate will have:

- A BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD

- Deep understanding of system-level thermal analysis with hands-on expertise in thermal management, propulsion, or climate control systems

- Excellent written and verbal communication skills

- Strong organizational and time management skills

- Experience using Thermal Desktop, RadCAD, FloCAD, OpenTD API, or TD Direct is highly desirable

In this role, you will enable faster, more accurate thermal and fluids simulations for customers designing next-generation aerospace, automotive, and industrial systems. You will reduce time-to-resolution for complex customer issues, directly improving their product development timelines and confidence in simulation results.

Rewards and benefits will be discussed during the hiring process.

## Skills

### Required
- Thermal management
- Propulsion
- Climate control
- Ansys simulation software
- Heat transfer engineering simulations
- System-level thermal analysis

### Nice to have
- Thermal Desktop
- RadCAD
- FloCAD
- OpenTD API
- TD Direct
- NX-Thermal
- Maya HTT TMG
- ESATAN
- SINDA
- TSS
- Flowmaster
- GT-Suite
- Amesim
- Thermica
- Easy5

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Source: [Apply at careers.synopsys.com](https://careers.synopsys.com/job/canonsburg/senior-technical-support-engineer/44408/96362337024?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)