# Technical Support Engineer

**Company**: Cloudflare
**Location**: In-Office
**Work arrangement**: onsite
**Salary**: €28,000-39,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8359552?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-support-engineer-27c0902b-921/

## Description

## About the Role:

Cloudflare is seeking a Technical Support Engineer to join our team PAYGO in Lisbon, Portugal. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.

### Responsibilities:

- Provide support on our Application Performance and Developer Platform products

- Work with customers to solve technical support issues

- Collaborate with the Technical Operations team to resolve complex problems

- Take ownership and ensure customer issues are solved

- Drive cases to completion

### Requirements:

- Experience working in a customer-facing role

- Familiarity with Developer Platform products

- Experience solving HTTP, DNS, SSL, Cache, and other networking-related problems

- Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)

- Comfortable communicating through various support channels (emails, live chats, phone calls, virtual meetings)

### Nice to Have:

- Fluency in German, Japanese, French, Spanish, Portuguese, or Mandarin

- Familiarity with Cloudflare and active site using our platform

- Experience with Nginx, Apache, IIS, or other web servers

- Knowledge of DNS/CDN, Cache/SSL/Cloudflare Workers

- Experience with PostgreSQL, MySQL, MS SQL, or other database servers

- Experience with Cloudflare Workers and/or JavaScript

- Experience with video encoding and streaming solutions

### Compensation:

- Estimated annual salary of €28,000-39,000 for Portugal-based hires

- Eligible to participate in Cloudflare's equity plan

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- HTTP
- DNS
- SSL
- Cache
- command line tools
- curl
- dig
- traceroute
- tcpdump
- customer support
- German
- Japanese
- French
- Spanish
- Portuguese

### Nice to have
- Mandarin
- Nginx
- Apache
- IIS
- PostgreSQL
- MySQL
- MS SQL
- Cloudflare Workers
- JavaScript
- video encoding
- streaming solutions

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8359552?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)