# Patient Liaison Officer

**Company**: The Vicarage Lane Surgery
**Location**: Stratford, London
**Job type**: part-time
**Salary**: Depending on experience
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A4768-26-0003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_27b45e8f-40a

## Description

We are looking for a friendly Patient Liaison Officer to join our patient-focused surgery. You will work in a fast-paced environment with an established team, with plenty of opportunities for growth.

**Main duties of the job:**

- Assist in keeping patient records accurate and up to date by scanning and attaching paper documents to electronic records.

- Work in the reception area, welcoming patients, treating them courteously, with dignity and respect.

- Help patients by dealing with requests or questions in a polite, professional, and efficient manner.

- Enable patients to access healthcare, directing them to appointments with appropriate members of the practice team or outside services.

- Book, change, and cancel appointments in person or over the telephone.

- Answer patients' general queries.

- Take telephone calls and messages, liaising with clinical and administrative staff, hospitals, etc.

- Telephone patients in the evening to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner.

- Register patients, ensuring that information is checked and documented accurately.

- Ensure that an adequate supply of stationery is available in the consulting rooms and the reception area.

- General use of the computer with patient details, making appointments, recording information, etc.

- General administration involving patient records, audits, etc., as required.

**About us:** The Vicarage Lane Surgery is a welcoming GP practice serving over 10,000 patients in the heart of Stratford, East London. We are a friendly, dedicated team who always put our patients first.

**Benefits:**

- No specific benefits mentioned.

**Requirements:**

- GCSE grade A to C in English and Maths.

- Qualified to NVQ level 2 in Health and Social Care.

- GP Surgery experience desirable.

## Skills

### Required
- Administrative skills
- Communication skills
- Customer service skills

### Nice to have
- GP Surgery experience

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A4768-26-0003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)