# Front Desk Agent - Full Time - Holiday Inn National

**Company**: B. F. Saul Company Hospitality Group
**Location**: Arlington (Crystal City), Virginia
**Work arrangement**: onsite
**Job type**: Full Time
**Salary**: USD 18.5-19.5 per-hour-wage
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.lever.co/bfsaulhotels/2f5864d7-0e1f-4cf0-b24e-057ad62b7a4c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_27a52f29-6b2

## Description

We are seeking a full-time Front Desk Agent to join our team at Holiday Inn National. As a Front Desk Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service.

Responsibilities:

- Provide exceptional guest service, responding to guests in a friendly and positive manner

- Process check-ins and check-outs, verify billing, create reservations, and process special requests

- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services

- Work as a team player in meeting guests' needs, and actively contribute to the efforts of other departments when necessary

- Follow B. F. Saul Company Hospitality Group's guest service recovery program

- Maximize room revenues by following proper selling techniques and ensuring strategies are utilized

- Monitor room availability, follow restrictions, and all booking policies and procedures

- Drive sales and maximize revenue by up-selling rooms and amenities

- Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions

- Maintain a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state, and federal regulations

Requirements:

- High school diploma or GED required

- 1+ years prior guest service experience required, preferably in a hospitality setting

- Excellent verbal communication skills needed

- Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment

- Ability to lift, push, and pull up to 75 pounds on an occasional basis

Benefits:

- Access to or eligibility for healthcare benefits

- 401(k) plan

- Short-term and long-term disability coverage

- Basic life insurance

- Bonus plans

Salary: $18.50 - $19.50 per hour

## Skills

### Required
- guest service
- cash handling
- financial transactions
- reservation management

### Nice to have
- hospitality experience
- verbal communication
- attention to detail

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/bfsaulhotels/2f5864d7-0e1f-4cf0-b24e-057ad62b7a4c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)