# Technical Support Engineer

**Company**: Hewlett Packard Enterprise
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Mexico-City-Distrito-Federal-Mexico/Technical-Support-Engineer_1213907-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_27a245cf-2de

## Description

We are seeking a Technical Support Engineer to join our Customer Solution Centers team. As a Technical Support Engineer, you will work on average 2 days per week from an HPE office and provide remote service to customers, onsite engineering personnel, and Authorized Service Providers.

Your main responsibilities will include:

- Resolving technical issues (hardware and software) from incoming internal or external businesses and end-users' contacts and proactive notification systems

- Responding to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options

- Resolving incoming internal or external businesses and end-users' problems via telephone and e-support

- Articulating case summaries, resolutions, and adding to the Knowledge Management System (KMS)

- Proactively assisting customers to avoid or reduce problem occurrence

- Representing the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc.

- Engaging team members for support as required to ensure internal or external business and end-user SLA demands are met

- Partnering with and assisting the Sales Pursuit team

To be successful in this role, you will need:

- A degree in IT, Industrial Engineering, or a related field

- 2+ years of experience in relevant roles

- Intermediate-advanced English language skills

- Experience in relevant technologies and customer environments, including Storage, servers, networking, and virtualization

- Optional: Portuguese language skills

- Excellent verbal and written communication skills in the language to be supported

- Experience in troubleshooting in a technical environment

- Excellent analytical and problem-solving skills

- Software and hardware knowledge of computing, storage, and peripheral devices

- Knowledge/experience with case management databases and tools

- Customer service skills

- Phone and remote support experience, including e-support

- Case management system experience

We offer a range of benefits, including health and wellbeing programs, personal and professional development opportunities, and unconditional inclusion.

If you are a motivated and customer-focused individual with excellent technical skills, we encourage you to apply for this exciting opportunity.

## Skills

### Required
- Storage
- servers
- networking
- virtualization
- troubleshooting
- analytical skills
- problem-solving skills
- case management
- Portuguese

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Mexico-City-Distrito-Federal-Mexico/Technical-Support-Engineer_1213907-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)