# TRICARE Beneficiary Services Representative (BSR)

**Company**: Leidos
**Location**: Manama
**Job type**: full-time
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Manama-Bahrain/TRICARE-Beneficiary-Services-Representative---Bahrain_R-00196679?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/tricare-beneficiary-services-representative-bsr-2781ed61-f43/

## Description

Join Leidos' TRICARE team in Bahrain as a Beneficiary Services Representative (BSR). You'll provide crucial education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will directly impact active-duty military members and their families, ensuring they receive necessary healthcare services.

**Responsibilities:**

- Verify benefits and manage enrollments using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Update Primary Care Managers (PCMs) according to Military Treatment Facility (MTF) guidelines.

- Educate beneficiaries about TRICARE resources, benefits, and claims processes via phone and in-person.

- Assist with claims status updates.

- Conduct informational briefings for various events.

- Manage data and record daily activities.

- Assess and escalate complex issues.

- Maintain HIPAA compliance and confidentiality.

- Collaborate with team members and support remote work.

**Basic Qualifications:**

- High school diploma or GED.

- U.S. Citizenship.

- Eligible for NSA Bahrain ID card.

- Eligible for ADP IT III clearance.

**Essential Skills:**

- Fluent English with strong communication skills.

- Proficient in Microsoft Office.

- Effective presentation skills.

- Strong interpersonal and time management skills.

- High attention to detail.

**Preferred Qualifications:**

- 3+ years of customer service experience.

- Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis.

- Experience in U.S. military healthcare or civilian managed care.

**Salary:** $34,500 annually.

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## Skills

### Required
- Microsoft Office
- English
- HIPAA compliance
- Customer Service

### Nice to have
- TRICARE Overseas Program
- DEERS
- DOES
- MHS Genesis
- U.S. military healthcare
- civilian managed care

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Manama-Bahrain/TRICARE-Beneficiary-Services-Representative---Bahrain_R-00196679?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)