# Technical Support Specialist

**Company**: ICON
**Location**: Beijing
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/China-Beijing/Technical-Support-Specialist_JR157475?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2779e620-a7d

## Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Technical Support Specialist at ICON, you will be essential in providing technical assistance and support to ensure the smooth operation of our clinical systems and technologies.

**Responsibilities:**

- Manage CAP, NGSP, and local PT/EQA programs, including sample ordering, distribution, result evaluation, investigation of unsatisfactory performance, and maintenance of compliance records.

- Coordinate and maintain Alternative Assessment (AA) and correlation studies to ensure ongoing compliance with CAP/CLIA and laboratory quality requirements.

- Act as the laboratory lead for Environment, Safety & Health (ESH) programs, ensuring compliance with applicable regulatory requirements, company policies, and industry standards.

- Serve as the laboratory focal point for radiation safety, chemical safety, biosafety, and occupational health programs, including risk assessments, incident investigations, safety inspections, and corrective action follow-up.

- Maintain laboratory ESH documentation, safety permits, chemical inventories, SDS management, waste management records, and employee safety training records.

- Partner closely with the Facilities team to maintain a safe, compliant, and audit-ready laboratory environment, including support for internal audits, sponsor audits, CAP inspections, and regulatory inspections.

- Coordinate laboratory safety committees, emergency response preparedness, workplace inspections, and ESH improvement initiatives.

- Oversee REES temperature monitoring system management, including user administration, alarm management, investigation follow-up, change control, and system compliance.

- Manage laboratory environmental monitoring activities and support qualification, maintenance, and compliance activities for laboratory infrastructure and critical systems.

- Coordinate temperature mapping, qualification, monitoring, calibration, and compliance activities for laboratory refrigerators, freezers, incubators, environmental chambers, and other temperature-controlled equipment.

- Maintain laboratory equipment inventories, calibration schedules, preventive maintenance records, and qualification documentation to ensure continuous compliance.

- Support document control, archive management, new test implementation activities, regulatory inspections, and continuous quality improvement initiatives.

**Your Profile:**

- Degree in Medical Laboratory Science, Biology, Biotechnology, Pharmacy, Life Sciences, Environmental Health & Safety, or a related discipline.

- Experience in a Clinical Laboratory, Central Laboratory, Bioanalytical Laboratory, QA, Laboratory Compliance, or ESH environment.

- Familiarity with CAP, CLIA, GCP, GLP, ISO 15189, PT/EQA, REES, laboratory equipment management, biosafety, chemical safety, occupational health, and environmental compliance programs.

- Experience managing laboratory temperature monitoring systems, equipment qualification, calibration programs, and audit/inspection readiness is highly preferred.

- Strong organisational skills with the ability to manage multiple compliance, quality, and ESH-related activities simultaneously.

- Effective written and verbal communication skills in English and Chinese.

**Rewards & Benefits**

- Competitive base salary and performance-related incentives

- Health and wellbeing programmes including medical, dental, and vision coverage where applicable

- Retirement and pension plans

- Life assurance and disability coverage

- Employee assistance programmes and wellbeing resources

- Learning and development opportunities through structured training and career pathways

## Skills

### Required
- CAP
- CLIA
- GCP
- GLP
- ISO 15189
- PT/EQA
- REES
- laboratory equipment management
- biosafety
- chemical safety
- occupational health
- environmental compliance programs
- Medical Laboratory Science
- Biology
- Biotechnology
- Pharmacy
- Life Sciences
- Environmental Health & Safety
- Chinese

### Nice to have
- managing laboratory temperature monitoring systems
- equipment qualification
- calibration programs
- audit/inspection readiness

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Source: [Apply at icon.wd3.myworkdayjobs.com](https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/China-Beijing/Technical-Support-Specialist_JR157475?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)