# Switchboard Operator

**Company**: The Princess Alexandra Hospital NHS Trust
**Location**: Harlow, Essex
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: £25,272 a year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9292-26-0437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_27635d8f-c40

## Description

We are recruiting three Switchboard Operators, each working 30 hours per week. The roles involve varying shift patterns, including early (6am-2pm), late (2pm-10pm), and night shifts (9pm-7am), and require a high degree of flexibility to cover additional shifts as needed. The Switchboard is a 24-hour service, operating 365 days a year, including bank holidays.

The postholders will be responsible for handling both internal and external telephone calls for The Princess Alexandra Hospital, St Margarets Hospital, and Herts & Essex Hospital. A key aspect of the role includes the management and appropriate escalation of all emergency 2222 calls within the hospital. Duties will also include monitoring hospital alarm systems, such as fire and medical gas alarms, and working closely with other departments including Portering Services, Estates, and Security to ensure a coordinated response when required.

In addition, the role includes reception-based duties, such as signing keys in and out for departments and staff accommodation, responding to general enquiries on a daily basis, and arranging taxi bookings. Postholders will be expected to ensure that all mandatory training is maintained and kept up to date in line with Trust requirements.

The main role duties include:

- Handling all internal and external telephone calls in a confident, courteous, and professional manner

- Maintaining a thorough working knowledge of switchboard systems, emergency procedures, and Trust policies

- Supporting the implementation of the Major Incident Policy

- Undertaking reception duties and responding to all enquiries efficiently and professionally

- Issuing and receiving departmental and staff accommodation keys

- Monitoring all hospital alarm systems and taking appropriate action

- Responding to emergency alert systems

- Completing weekly test calls for the Alertive emergency system

- Relaying messages to external pager holders using the Flare paging system

- Liaising with Security and Portering Supervisors in the event of incidents or disturbances

- Maintaining and updating daily management, departmental, and medical on-call rotas

- Contacting on-call staff as required

- Ensuring the accuracy of the switchboard directory

The salary for this role is £25,272 a year. The post is permanent and part-time, working 30 hours per week.

## Skills

### Required
- telephonist
- receptionist
- emergency procedures
- communication skills
- listening skills

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9292-26-0437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)