# Deal Desk Strategist

**Company**: Freshworks
**Location**: Chennai
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000144466115-deal-desk-strategist-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_276341e3-d50

## Description

Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a different approach, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Deal Desk Strategist, you will own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned Account Executives (AEs). Your responsibilities will include:

- Proactively initiating deal strategy conversations with sellers ahead of key milestones

- Documenting the sequence of events required to close each assigned deal and tracking progress against it

- Participating in regular cadence meetings with account teams to support deal velocity from inception to closure

- Structuring and documenting deals, including order form updates

- Securing required internal approvals and coordinating with Legal on standard contract terms and redlines

- Joining customer calls when needed to clarify deal terms and help remove friction to close

- Responding to account teams' deal-related questions and providing playbook guidance for common deal scenarios

- Supporting quarter-end and month-end close periods, including occasional after-hours availability during peak windows

- Contributing to team targets on deal cycle time, approval turnaround, accuracy, and Sales satisfaction

To qualify, you will need:

- 8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function

- Experience supporting AEs directly on deals of varying complexity, including exposure to enterprise or larger accounts

- Working knowledge of contract structuring, order forms, and standard commercial and pricing terms

- Comfort coordinating with Legal on redlines, with good judgment for recognizing when to escalate non-standard terms

- Clear written and verbal communication skills, including comfort joining customer calls when needed

- Ability to manage multiple concurrent deals under deadline pressure, particularly during close periods

- A detail-oriented, process-driven approach to documentation and approvals

## Skills

### Required
- Deal Desk
- Sales Operations
- Revenue Operations
- Contract structuring
- Order forms
- Commercial terms
- Pricing terms
- Communication skills
- Project management

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000144466115-deal-desk-strategist-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)