# Customer Solutions Engineer, EMEA

**Company**: Abnormal AI
**Location**: Remote - Ireland
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/abnormalsecurity/jobs/8016898003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2762423a-6f7

## Description

Abnormal AI is seeking a Customer Solutions Engineer to join its Technical Account Management team. This role involves serving as a flexible technical resource for Customer Success Managers (CSMs) in situations that require technical expertise beyond standard support.

### Responsibilities

- Provide technical support for complex customer situations that require a high level of technical expertise

- Conduct short-term, project-based technical engagements for customers without a dedicated Technical Account Manager

- Collaborate with CSMs to assess customer technical needs and determine the best course of action

- Optimize platform configuration, perform best-practices setup, and proactive tuning to prevent recurring issues

- Document session recaps and next steps in the CRM for clear communication with customers and the broader team

- Identify opportunities for upselling or professional services and notify relevant teams

- Escalate situations that exceed the role's scope to the Critical Situation Manager or Technical Support

- Analyze patterns across engagements to drive systemic improvements

### Requirements

- 3+ years of experience in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity

- Solid understanding of Abnormal's platform and configuration best practices

- Strong triage judgment and ability to recognize when a situation requires hands-on technical guidance or a more senior technical resource

- Excellent communication skills for presenting to senior customer stakeholders

- Ability to manage multiple concurrent engagements across a broad portfolio of customers

### Nice to Have

- Familiarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace)

- Experience in a floating/pooled technical resource model (e.g., professional services, deployment, or solutions engineering)

- Bachelor's degree in a technical field, or equivalent hands-on experience

## Skills

### Required
- email infrastructure
- IT security
- engineering
- technical support
- Abnormal's platform

### Nice to have
- email authentication
- delivery protocols
- cloud email platforms
- professional services
- solutions engineering

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/abnormalsecurity/jobs/8016898003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)