# Senior Manager, Operating System Support (AS400)

**Company**: AIA Group
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Group-Office/Senior-Manager--Operating-System-Support--AS400-_JR-69653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_27610f66-1e4

## Description

At AIA, we're transforming our organisation to be faster, simpler, and more connected, using digital solutions to help people live Healthier, Longer, Better Lives.

As a Senior Manager, Operating System Support (AS400), you will play a critical role in ensuring IT service availability and minimising business impact of IT service outages.

**Key Responsibilities:**

- Develop and implement a comprehensive strategy for AS/400 OS support, aligned with organisational goals

- Manage a team to ensure high performance and operational efficiency

- Oversee the deployment, configuration, and maintenance of AS/400 operating system across the organisation

- Ensure stability, security, and performance of AS/400 servers and endpoints

- Act as the 1st escalation point for complex AS/400 OS-related issues and ensure timely resolution

- Lead on the root cause analysis for recurring issues and implement preventive measures

- Assist in developing and enforcing patch management policies to ensure all AS/400 systems are up-to-date and secure

- Monitor the performance of AS/400 systems, analyse trends, and implement improvements to enhance efficiency and reliability

- Prepare and present regular reports on AS/400 OS support operations, compliance, and risk management to senior leadership if required

- Work with vendors and internal stakeholders to evaluate, select, and implement AS/400 OS-related tools and technologies

- Manage relationships with third-party service providers and ensure SLAs are met

- Develop and manage related budget and allocate resources effectively to meet project deadlines and organisational goals

**Requirements:**

- 7+ years of relevant experience, at least 3 years in a managerial position with regional coverage

- Hands-on experience with position-related technical components

- Bachelor's degree in Information Technology or a related discipline

- Extensive knowledge of IBM AS/400 (iSeries) operating systems, including OS/AS400 and IBM i

- Strong understanding of AS/400 architecture, CL programming, RPG, DB2, and system administration tools

- Experience with modernisation and integration of AS/400 systems with cloud or hybrid environments is a plus

- Relevant certifications such as IBM Certified System Administrator – AS/400 or equivalent are highly desirable

## Skills

### Required
- IBM AS/400 (iSeries)
- OS/AS400
- IBM i
- AS/400 architecture
- CL programming
- RPG
- DB2
- system administration tools

### Nice to have
- modernisation and integration of AS/400 systems with cloud or hybrid environments
- IBM Certified System Administrator – AS/400

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Group-Office/Senior-Manager--Operating-System-Support--AS400-_JR-69653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)