# IT Manager

**Company**: OpenRouter
**Location**: New York, NY
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Salary**: $200K - $225K
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/openrouter/a36ba063-facf-434b-9314-9aec0d39f748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2759e464-057

## Description

## Compensation

$200K – $225K • Offers Equity

## About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

## About the Role

OpenRouter is one of the fastest-moving companies in AI, and we're opening our first office in New York City. You'll set the vision for what it's like to work there, then build it. When a meeting room connects on the first try, a new hire is up and running before lunch on day one, or the wifi holds through an All Hands, that's your work.

You'll join a small team with very high talent density, where everyone owns big problems and ships fast. You'll report to the Head of IT & Security and have the autonomy to make the call without waiting on sign-off. How fast we move depends on our tools working, and in New York, that part is yours.

This role is fully onsite in NYC, five days a week. It isn't hybrid or remote. Walk-up support and office hardware need someone in the room.

The office is only half the job. From NYC you'll also run IT for a global remote workforce: onboarding, access, technical support, and a MacBook fleet across time zones. Some days the office wifi and an urgent offboarding will need you at the same moment, and you'll decide which comes first.

## What You'll Do

- Stand up and run meeting tech: Zoom Rooms in every conference room and the All Hands space, plus digital displays throughout the office.

- Own the Ubiquiti network, wifi, and internet, from deployment through uptime.

- Own badge access for employees, visitor badge issuance, and access logs.

- Deploy and maintain desk setups: monitors, docks, cables, peripherals, and ergonomic equipment.

- Provide fast, friendly walk-up support to in-office employees and remote support for the global workforce.

- Coordinate with Workplace Operations on the build-out, moves, and anywhere facilities and tech overlap.

- Partner with People on onboarding and offboarding for employees and contractors, so access starts on day one and ends on the last.

- Administer SSO and MDM, handle access change requests, and own MacBook configuration and fleet standards.

- Support the daily stack: Slack, Zoom, Google Workspace, and everything else people actually use.

## What We're Looking For

- Several years in hands-on IT operations.

- Real experience standing up office tech, not just maintaining it: AV and conference rooms, enterprise networking (Ubiquiti a plus), and physical access control.

- Admin-level fluency with SSO and MDM on a Mac-first fleet.

- Experience hiring and managing outsourced vendors: MSPs, AV installers, ISPs, network and wifi specialists, and hardware suppliers.

- Clear, proactive communication, whether you're explaining a network cutover to leadership or walking a new hire through their first login.

- Real empathy for the people you support. You know "my laptop is broken" usually means "I have a demo in ten minutes."

- A strong work ethic and a willingness to run through walls for the team, because IT pace sets the pace for the business.

- A calm head when the All Hands screen goes dark five minutes before start.

- You fix things once, then document, script, or standardize them so they stay fixed.

## Nice to Have

IT certifications such as ITIL, CompTIA, or Cisco · familiarity with compliance environments such as SOC 2, PCI DSS, HIPAA, or GDPR · experience supporting IT through M&A

## Skills

### Required
- IT operations
- office tech
- enterprise networking
- physical access control
- SSO
- MDM
- MacBook configuration
- fleet standards
- communication
- vendor management

### Nice to have
- ITIL
- CompTIA
- Cisco
- SOC 2
- PCI DSS
- HIPAA
- GDPR
- M&A

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openrouter/a36ba063-facf-434b-9314-9aec0d39f748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)