# Resale Operations Lead

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $215,000-$300,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5468548008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/resale-operations-lead-274c910a-c6b/

## Description

## About the Role

As our Resale Operations Lead, you will run resale operations: how resellers get authorized, transact, get reported on, get paid and get supported, across both motions and every live cloud.

## Responsibilities

- Lead the resale operations team: set priorities, coach the reseller operations managers, and keep every region on the same playbooks rather than a set of local processes.

- Build the resale runbook and launch kit across AWS, Google Cloud and Microsoft, so that authorizing, onboarding and supporting a reseller works the same way wherever it can, and each new cloud comes online from the kit.

- Run hyperscaler resale operations: marketplace authorizations and private-offer processing with the cloud alliance teams, and operational escalations with AWS, Google Cloud and Microsoft, raised through the cloud alliance teams.

- Stand up direct resale operations: partner quotes in Salesforce CPQ, order forms, booking and provisioning, and commit tracking and true-ups, working with Deal Desk, Commercial Operations, Finance and Tax.

- Operate the program rules as controls that can actually run: deal registration to the published policy, eligibility checks, margin and rebate data, and the unauthorized resale process.

- Own the reseller transaction data, so that every reseller transaction traces to an end customer under the attribution rules Partner Strategy and Operations governs, partners are paid accurately and partner-sourced revenue can be measured.

- Scale through vendors and Claude: propose which resale work moves to outsourced teams or to Claude, run the vendor team's resale scope to a stated quality bar, and build automations with human checkpoints where a wrong decision carries risk.

- Run resale on a scorecard: application decision time, registration cycle time, attribution coverage, payout accuracy and launch readiness.

## Requirements

- Channel, reseller, distribution or partner operations experience at a technology company, including managing a small team.

- Hands-on depth in both motions: cloud marketplace resale and direct or contract-based resale.

- A track record of building a resale or channel operations process from an early stage and running it as volume grew.

- Fluency in order-to-cash, including Salesforce CPQ or a comparable tool and the Finance, Deal Desk, Legal and Tax coordination that comes with it.

- Experience managing outsourced or vendor teams: scope, service levels, quality sampling and performance feedback.

- Sound judgment while the program is still moving.

## Nice to Have

- Experience on the partner or marketplace side of a hyperscaler, or in operations at a major distributor.

- Experience running partner rebate, margin or incentive operations, or launching a resale program in EMEA or APAC.

- Familiarity with the Claude API, Claude Code or MCP.

## Logistics

- Annual Salary: $215,000-$300,000 USD

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## Skills

### Required
- cloud marketplace resale
- direct resale
- partner operations
- Salesforce CPQ

### Nice to have
- Claude API
- Claude Code
- MCP

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5468548008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)