# Engagement Manager

**Company**: NVIDIA
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/Singapore-Singapore-Suntec-Tower/Senior-Solutions-Architect--Engagement-Management---NVIS_JR2025954?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_273b2c5d-80f

## Description

NVIDIA Infrastructure Services (NVIS) is seeking an Engagement Manager to lead customer-facing coordination for complex NVIS engagements. The ideal candidate will have infrastructure expertise, customer-facing leadership skills, and the ability to build trust with technical teams, customer leaders, and NVIDIA decision-makers.

**Job Summary:** The Engagement Manager will partner with project delivery managers, Solution Architects, Sales, OEM/SI partners, Operations, NVIDIA customer support, and NVIS leadership to ensure customers experience NVIDIA as one coordinated team. The successful candidate will have a strong track record of leading complex customer work, building trust with senior audiences, and translating technical delivery signals into clear decisions.

**Key Responsibilities:**

- Guide account coordination from early planning through bring-up, support handover, and day-2 readiness

- Create concise updates with RAG view, executive summary, delivery progress, top risks, open actions, and path-to-green plans

- Drive fast resolution of P0/P1 blockers and material customer, delivery, commercial, or operational risks

- Align scope and commercial commitments with Sales and Solution Architecture

- Provide clear technical guidelines for key customer requirements

**Requirements:**

- BS/MS in Computer Science, Engineering, or a similar technical area, or equivalent experience

- 10+ years of total experience in customer-facing coordination, engagement leadership, technical delivery, accelerated computing systems, large-scale infrastructure, or enterprise cloud programs

- Demonstrated success guiding cross-functional teams in matrixed organisations and holding teams accountable to commitments

- Experience creating structured executive updates with RAG view, risk register, action tracker, delivery plan, and VP-level summary

- Strong risk, issue, change, and blocker-resolution practice

- Excellent communication, partner management, and influencing skills

**Nice to Have:**

- Deep familiarity with AI platforms, large-scale GPU clusters, HPC systems, networking, storage, or DevOps/MLOps practices

- Experience with HPC deployment lifecycles, rack integration, network bring-up, GPU validation, facility readiness, or liquid cooling commissioning

- Experience resolving complex customer issues in high-pressure, multi-team environments

- Familiarity with cloud platforms such as AWS, Azure, GCP, or OCI; tools such as SFDC, Wrike, SAP, Microsoft 365, Teams, or SharePoint; or certification in a related technical or project domain

## Skills

### Required
- AI platforms
- large-scale infrastructure
- enterprise cloud programs
- customer-facing coordination
- engagement leadership
- technical delivery

### Nice to have
- HPC systems
- GPU clusters
- DevOps/MLOps practices
- cloud platforms
- project management tools

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/Singapore-Singapore-Suntec-Tower/Senior-Solutions-Architect--Engagement-Management---NVIS_JR2025954?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)