# Client Operations Associate

**Company**: BlackRock
**Location**: Mumbai
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Mumbai-India/Associate---Client-Onboarding-Specialist--SMA--Separately-Managed-Accounts--Solutions_R267013?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2704d921-d74

## Description

BlackRock’s SMA Solutions business is hiring for a team dedicated to the support of customized portfolio offerings to our Wealth Clients.

This role will be responsible for overseeing daily client operations in the account onboarding and maintenance space.

Responsibilities:

- Onboarding and servicing of SMA accounts

- Collaborate with clients, custodians, and other internal partners to resolve issues

- Deliver superior client experience to clients, including understanding client needs, fielding and responding to client queries

- Collaborate on projects to streamline operations, automate processes, and reduce errors

- Set up new custodians, platforms, and interfaces

- Act as a primary coordinator across cross-functional teams to ensure timely and accurate delivery of initiatives

- Develop, document, and maintain Standard Operating Procedures (SOPs) to support scalable, repeatable, and controlled operations

- Proactively identify process gaps, risks, and inefficiencies, and drive solutions in collaboration with stakeholders

- Track progress against deliverables, manage dependencies, and ensure commitments are met

- Promote a culture of ownership, accountability, and continuous improvement within the team

- Act as a self-starter, independently prioritizing work, managing multiple deliverables, and driving progress in an evolving program environment

- Support issue management and escalation coordination, ensuring timely resolution and clear communication to stakeholders

Requirements:

- 3-6 years of experience in client service, operations, sales or portfolio management support

- Background in client service and account onboarding is preferred

- Proven ability to build strong relationships with senior management, key clients, and internal/external stakeholders

- Exceptional attention to detail and problem solving abilities

- Excellent written and oral communication skills, and comfort in working closely with clients and colleagues at all levels

- Ability to operate/prioritize effectively and adhere to tight deadlines

- BA/BS or equivalent

- Self-starter with the ability to work independently, prioritize effectively, and operate in a fast-paced environment

Benefits:

- Strong retirement plan

- Tuition reimbursement

- Comprehensive healthcare

- Support for working parents

- Flexible Time Off (FTO)

Hybrid work model:

- Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week

## Skills

### Required
- client service
- account onboarding
- problem solving
- communication
- prioritization

### Nice to have
- portfolio management support
- client service and account onboarding

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Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Mumbai-India/Associate---Client-Onboarding-Specialist--SMA--Separately-Managed-Accounts--Solutions_R267013?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)