# Help Desk Specialist II

**Company**: GDIT
**Location**: Washington
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $78,540.00 - $106,260.00
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Help-Desk-Specialist-II_RQ230759-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_270056fa-c97

## Description

Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

The Help Desk Specialist II provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.

Key responsibilities:

- Software installation and support of commercial software and related upgrades

- Update solutions database with applicable resolutions

- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

- Monitors and enforces all IT policies and procedures

- Assist with setting up new users in IDAM and multiple level security LDAP profiles

- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

Requirements:

- 5+ years of experience in information technology or a related field

- SAP experience required

- Bachelor’s degree in Computer Science, Information Technology OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience preferred

- IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)

- TS/SCI with willingness to submit to a CI polygraph

- Eligibility for access to SAP Information

Benefits:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Computer Literacy
- Information Technology (IT)
- Peripheral Devices
- Troubleshooting
- SAP

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Help-Desk-Specialist-II_RQ230759-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)