# Technical Support Specialist

**Company**: Visa
**Location**: Warsaw, Poland
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: zł109,550 - zł179,975
**Category**: IT
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Application-Support-Associate_REF089818W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_26f6745d-222

## Description

We are seeking a Technical Support Specialist to join our team in Warsaw, Poland. As a Technical Support Specialist, you will provide support and advocacy for Visa clients, including financial institutions and vendors.

**Responsibilities:**

- Support and advocate for Visa clients comprised of financial institutions and vendors

- Properly escalate incidents promptly per support guidelines and procedures

- Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques

- Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues

- Work simultaneously and independently on multiple platforms

- Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance

- Support scheduled changes

**Requirements:**

- Bachelor's degree, OR 3+ years of relevant work experience

- Basic Knowledge of networking

- Basic Understanding of message flow with the ability to gain an in-depth understanding

- Experienced in Python or any other programming languages, with a focus on scripting and process automation

- Exposure to Unix/ bash or shell scripting is an added advantage

- Basic understanding of API monitoring/reading logs

- Exposure to ITIL standard ticket practices/Service Now experience a plus

- Basic Understanding of File transfer protocol

- Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred

- Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given

- Experience with ISO 8583 or equivalent messaging protocol

- Ability to work effectively as part of a team and individually (self-starter)

- Accepts responsibility for own workload management and escalates / seeks advice & guidance where required

- Ability to make decisions based upon information available, present recommendations and deal with moderate challenges

- Strong verbal and written communication skills

- Takes ownership through to incident resolution

- Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques

- Client focused ethos with the ability to interact across all management levels

**What We Offer:**

- Estimated salary range: zł109,550 - zł179,975

- Comprehensive benefits package, including Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program

## Skills

### Required
- Python
- Unix/bash
- API monitoring
- Linux
- Splunk
- Grafana
- Prometheus
- ITIL
- Service Now
- File transfer protocol
- ISO 8583

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Application-Support-Associate_REF089818W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)