# APAC Service Sr. Specialist

**Company**: SEEK
**Location**: Taguig City, National Capital Region
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/SEEK/744000150804219-apac-service-sr-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_26e94c13-1b7

## Description

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

We're looking for an APAC Service Sr. Specialist to join our team. As a Senior Specialist, you will act as the main frontliner of customer support, responding to customer queries and concerns in a timely and accurate manner, resolving issues raised via phone, email, and chat.

Responsibilities:

- Respond to customer queries and concerns in a timely and accurate way, resolving issues raised via phone, email, and chat.

- Review ads posted by customers, ensuring quality and making recommendations to help promote the maximum number of suitable applications.

- Analyze and report product malfunctions as received from customers and work with respective tech teams to resolve them.

- Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement.

- Assist in training junior members of the team.

Qualifications:

- Bachelor's/College Degree in any field.

- At least 2 years of working experience in a customer service/shared services role handling emails and calls.

- Excellent oral and written communication skills.

- Customer-oriented, with a passion for service and a positive disposition and attitude.

Benefits:

- Flexible working arrangements, including a mix of office and work-from-home days (Hybrid 2-3x a week).

- Annual Performance Bonus Plan.

- Free HMO for three (3) qualified dependents.

- Paid leave benefits, including Personal Flexi Days.

- Opportunity to work from anywhere for up to 4 weeks per financial year.

- Monthly internet allowance and one-time WFH Setup Allowance for New Hires.

- SEEKer Support, a confidential service offering free quality counselling sessions.

## Skills

### Required
- excellent oral and written communication skills
- customer service skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SEEK/744000150804219-apac-service-sr-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)