# Customer Engagement Solution Specialist General Manager

**Company**: Adobe
**Experience**: executive
**Job type**: full-time
**Salary**: $352,500 - $615,150 annually
**Category**: Sales
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Remote-California/Sr-Director--Enterprise-Sales_R173009-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_26d4ecd0-9fd

## Description

Adobe's Customer Engagement portfolio helps enterprises unify customer data, orchestrate journeys, personalize experiences, analyze customer behavior and business impact, and accelerate work with AI-powered assistance.

This role leads the Customer Engagement solution specialists aligned to Industry-Led CXO sales. It is a third-line General Manager position that owns bookings performance and sets the strategic and operational direction for a large, multi-layered organization.

**Responsibilities:**

### Drive the Revenue Target

- Run a predictable business, own bookings performance, and set territory and industry strategy, capacity planning, resource alignment, and measurement.

- Manage the deal line, inspect pipeline development, and keep forecast accuracy, coverage, and risk visible.

- Evolve the model, charter, coverage, and operating model as the portfolio and market change.

- Serve as Executive Sponsor on top deals.

### Build Leaders Who Build Leaders

- Develop second-line leaders who build independent first-line managers and specialist teams with real commercial authority.

- Set standards for execution, customer-centricity, talent development, and performance culture.

- Maintain an active leadership bench and talent development artifacts, with succession plans at every layer.

- Set team culture: collaborative, accountable, inclusive, and high integrity.

### Be the Executive Voice of the Field

- Bring sales rigor to roadmap, packaging, readiness, competitive strategy, and market gaps.

- Serve as the customer advocate to the BU, aggregating feedback and translating requirements into timebound revenue streams.

- Articulate the state of the business, headwinds, tailwinds, and plan for target attainment.

### Shape Go-to-Market Strategy and Own How the Team Sells

- Partner with IL GMs, XSC, DSG, Product, Engineering, Customer Success, M&A, Marketing, and Tech and Alliance Partners to advance offerings.

- Own the pitch, demo, materials, and processes, including dry-run review.

### Influence How Adobe Wins with Partners

- Align GSIs, agencies, technology partners, and Adobe teams around joint solutions and repeatable routes to market.

**Requirements:**

- Enterprise sales leadership: 10+ years leading large, high-performing SaaS sales organizations.

- Third-line organizational leadership (preferred).

- Executive gravity and communication: demonstrated ability to influence the C-suite and internal executives.

- Large-scale GTM and organizational design: experience shaping portfolio strategy and redesigning coverage.

- Complex enterprise deal leadership: proficiency in long-cycle, multi-stakeholder sales.

- AI fluency: practical understanding of generative and agentic AI.

- Leading through influence: ability to drive outcomes from team members outside direct remit.

**Benefits:**

- Comprehensive benefits programs

- Opportunities for career growth and development

- Collaborative and inclusive company culture

## Skills

### Required
- enterprise sales leadership
- third-line organizational leadership
- executive gravity and communication
- large-scale GTM and organizational design
- complex enterprise deal leadership
- AI fluency
- leading through influence

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Remote-California/Sr-Director--Enterprise-Sales_R173009-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)