# Salesforce Support Engineer - Industries & Revenue Cloud

**Company**: Salesforce
**Location**: Hyderabad, India
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Support-Engineer-Industry-Cloud-Immediate-Joiner-_JR321330?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_26aaddf1-1a6

## Description

Salesforce is seeking a Salesforce Support Engineer - Industries & Revenue Cloud. The successful candidate will play a critical role in the premier support organization, partnering with developers around the world to solve complex technical challenges across the Salesforce Platform.

**Responsibilities**

- Deliver premier-level technical support with strong customer handling, critical escalation management, multi-tasking, and technical documentation skills

- Partner closely with cross-functional teams (AE, TAM, CSM) and build strong relationships with Product teams

- Create high-quality technical investigations and consistently meet monthly KPIs (CSAT, productivity)

- Respond to escalations from Tier 2 support within a 24/7/365 global, client-focused support environment , maintaining composure and professionalism under pressure

- Assist third-party developers in troubleshooting integrations with Salesforce APIs, Apex, Visualforce, and other developer products, taking ownership through to full resolution

- Write sample code and client libraries, and contribute to open-source projects

- Create knowledge base materials that improve operational efficiency and empower the developer community

- Resolve complex customer service issues while managing expectations for high satisfaction

- Develop and maintain technical expertise in assigned product areas, applying it to help customers succeed

- Assist with the design and delivery of product and technical training

- Review support cases for technical and troubleshooting accuracy, and define technical best practices

- Identify upsell opportunities and articulate Salesforce solutions in a way that is persuasive and accurate

- Work weekends on a rotating basis (weekday off provided in exchange, plus additional weekend payout , details shared separately)

**Minimum Qualifications**

- Bachelor's or Master's degree in Computer Science, Information Systems, or Information Technology

- 2–6 years of Salesforce engineering/programming experience

- Minimum 2 years hands-on experience with Industries or Revenue Cloud products (CME, CPQ, HINS, any CORE product, OmniStudio, SF CPQ, Pricing, or Billing) , mandatory

- Any Industry or Revenue Cloud Certification , mandatory

- Salesforce Certified Platform Administrator and Platform Developer , mandatory

- Core developer skills, including LWC and Apex development experience

- Solid knowledge of JSON, XML, YAML; experience with server-to-server web services (SOAP & REST) preferred

- AJAX web application development experience and knowledge of browser compatibility issues (required for some APIs)

- Solid understanding of internet technologies: firewalls, web servers, web proxy servers, etc.

- Understanding of database concepts, data management (RDBMS), and SQL

- Previous experience with Salesforce CRM and its technologies

- Broad knowledge of OWD, User Sharing, Visibility, and Licensing

- Understanding of user creation and authentication

- Good understanding of Experience Sites customization, considerations, and limitations

- Excellent written and verbal communication skills, with the ability to clearly explain technical concepts

**Preferred Qualifications**

- Salesforce Certified Industries CPQ Developer & CPQ Administrator

## Skills

### Required
- Salesforce
- Industries
- Revenue Cloud
- LWC
- Apex
- JSON
- XML
- YAML
- SOAP
- REST
- AJAX
- SQL
- RDBMS

### Nice to have
- Salesforce Certified Industries CPQ Developer
- CPQ Administrator

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Support-Engineer-Industry-Cloud-Immediate-Joiner-_JR321330?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)