# Community Moderator - PH

**Company**: Eucalyptus
**Location**: Manila, Manila
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/eucalyptus/jobs/4632579005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_26872e35-831

## Description

We are the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain, and Canada.

We believe that good health should last a lifetime, and that to get there, we need to deliver personalized, high-quality, and empathetic care that the traditional system cannot support.

As a Community Moderator, you will partner with our care teams to support patients across preventative health, weight management, and specific women's and men's health conditions.

### Responsibilities:

- Monitor and moderate comments on our Facebook, Instagram, and TikTok posts and direct messages to ensure respectful, safe, and brand-appropriate interactions.

- Respond to customer inquiries and comments in line with our brand's tone and guidelines.

- Escalate sensitive or complex issues to the appropriate internal teams.

- Flag spam, harmful, or inappropriate content quickly and effectively.

- Schedule organic content across social platforms, working closely with our Social Media Manager.

- Identify trends in customer feedback and share insights with the wider team to help improve our marketing, products, and services.

- Engage in community engagement with other accounts to drive organic social growth and cultural relevance.

### Requirements:

- You're attentive, empathetic, and able to keep calm even in challenging online interactions.

- You're a strong communicator who can adapt tone and style across different contexts.

- You have 2+ years of experience in online community management, customer support, social media moderation, or a related field.

- You're familiar with Facebook, Instagram, and other social media platforms, and comfortable with digital tools.

- You're detail-oriented and quick to spot issues, from customer dissatisfaction to spam or inappropriate comments.

- You have an interest in healthcare and wellness, and/or experience in a healthcare or allied services environment.

- You're comfortable working on a late mid-shift schedule, with no fixed weekend off.

### Benefits:

- Competitive salary

- Range of leave offerings, including sick, maternal/paternal, compassionate, and vacation leave

- Personal health days leave and budget to encourage you to take care of your well-being

- Reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents

- Standard employer share for statutory benefits, and 13th month pay

- Transportation allowance to support your expenses when reporting to our Makati office

- Annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up

- Regular performance and pay reviews as your career grows

## Skills

### Required
- online community management
- customer support
- social media moderation
- communication
- problem-solving

### Nice to have
- healthcare
- wellness
- English-language interactions

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/eucalyptus/jobs/4632579005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)