# Payment Operations Manager

**Company**: Gusto
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8022501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_268490a8-653

## Description

At Gusto, we're on a mission to grow the small business economy.

Payments at Gusto aren't just infrastructure, they're the reason people get paid on time, every time. As the Payment Operations Manager, you'll lead a team of Payment Operations Analysts and own the health of Gusto's payment operations end to end.

Here's what you'll do day-to-day:

- Lead and grow the team: Manage a team of Payment Operations Analysts, hire, coach, and develop them, and set clear expectations.

- Manage day-to-day bank and payment partner operations: Own the operational relationship with banking and payment partners, including issue triage, escalations, and operational reviews.

- Operate the compliance programs that keep payments running: Execute the day-to-day work behind Gusto's Nacha, unclaimed property, and bank compliance programs.

- Drive incident response for payment operations: Investigate and resolve payment-related incidents, and drive retrospectives to prevent future occurrences.

- Partner with Product and Engineering: Bring operational insights into product and engineering conversations, flag risks early, and weigh in on payment-related specs.

- Lead with AI: Model and encourage the use of AI across the team to improve efficiency and effectiveness.

Here's what we're looking for:

- 7+ years of hands-on experience in payment operations, banking operations, or treasury operations

- Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement

- Experience managing the operational side of a bank or payment partner relationship

- Track record of operating within a compliance program (Nacha Risk Self-Assessment, SOC 1, unclaimed property, or similar)

- Strong people leadership skills

- Comfortable operating with real ambiguity and driving cross-functional work

- AI-fluent: you use it as a genuine lever for yourself and expect your team to as well

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week.

## Skills

### Required
- payment operations
- banking operations
- treasury operations
- compliance programs
- team management
- AI fluency

### Nice to have
- Nacha AAP or AFPP certification
- international money movement
- SOC 1 audits

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8022501?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)