# Desktop Support Technician

**Company**: GDIT
**Location**: Offutt AFB, NE
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $34.94 - $47.28
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NE-Offutt-AFB/Desktop-Support-Technician_RQ228985-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2682e1fe-552

## Description

You will play a crucial role in providing desktop support for USSTRATCOM, a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services.

Responsibilities:

- Install, configure, maintain, and troubleshoot information systems, applications, servers, and peripheral hardware across mission-critical environments.

- Support day-to-day IT operations including system repairs, software updates, patching, and hardware replacements.

- Provide technical assistance for end-users, resolving issues related to system access, networking, applications, and workstation performance.

- Monitor system performance, identify issues, and escalate complex problems to engineering or cybersecurity teams as needed.

- Maintain Active Directory accounts, group policies, permissions, and system configurations in accordance with security standards.

- Document troubleshooting steps, repair actions, system changes, and operational procedures.

- Support deployments, installations, and integration of new equipment, routers, servers, and system software.

Requirements:

- 5+ years of experience in technical support, system maintenance, or IT operations.

- Technical training, certification(s), or degree.

- ITIL Foundations v4 Certificate or the ability to obtain within 9 months.

- 8140 Certification within 6 months of hire.

- Current/active Top Secret clearance with the ability to obtain TS/SCI status.

- Experience in providing technical support in secure, mission-focused environments.

- Proficiency with Active Directory, MS Office, system software, server software, and workstation troubleshooting tools.

- Knowledge of Linux, networking fundamentals, routers, databases, and system security best practices.

Benefits:

- Excellent customizable health benefits (Medical, Dental and Vision).

- 401K with company match.

- Educational Assistance and eLearning.

- Internal mobility team dedicated to employee advancement.

- Rewards and Recognition programs.

- Innovative and collaborative environment encouraging highly motivated critical thinking.

## Skills

### Required
- Computer Hardware
- Customer Support
- Microsoft Windows
- Active Directory
- MS Office
- Linux
- networking fundamentals
- routers
- databases
- system security best practices

---

Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NE-Offutt-AFB/Desktop-Support-Technician_RQ228985-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)