# (English C1) Technical Support Consultant, VPS & Trading (remote, LATAM)

**Company**: SupportYourApp
**Location**: Concepción, Bio Bio
**Work arrangement**: remote
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/FE32A1D4D0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/english-c1-technical-support-consultant-vps-and-26829894-074/

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

As a Technical Support Consultant, you will deliver outstanding technical support via emails and chats, build strong and lasting customer relationships, and maintain deep understanding of client solutions and meet KPI.

Responsibilities:

- Deliver outstanding technical support via emails and chats;

- Build strong and lasting customer relationships;

- Keep up with evolving tools and technology;

- Handle sensitive customer data with care and security;

- Apply the latest and greatest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI;

- Communicate with developers and cross-functional specialists.

Requirements:

- Excellent English communication skills (at least C1 level);

- Experience in a technical support role;

- Experience with VPS setup and management;

- Strong understanding of Windows Server administration;

- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;

- Strong analytical thinking and research skills;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Technical Support
- VPS setup and management
- Windows Server administration
- TradingView
- TradeStation
- NinjaTrader
- Analytical thinking
- Research skills

### Nice to have
- CRM systems expertise

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/FE32A1D4D0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)