# Senior Implementation Manager **Company**: Asana **Location**: US CA - Remote **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $147,000 - $167,000 **Category**: Consulting **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/asana/jobs/8311197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_26677f02-73b ## Description We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM). In this role, you will help customers define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan and driving measurable impact across their highest-value workflows. You will design and lead structured, time-bound engagements from onboarding through workflow launch, moving customers to a platform where teams and agents execute work together. Engaging both executive stakeholders and front-line teams, you will operate with strong judgment in ambiguous environments to connect AI capabilities directly to meaningful business results. ## What you’ll achieve - Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities. - Document and transition clear implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment. - Guide customers end-to-end through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities. - Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones. - Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana AI usage, optimize adoption, and expand use cases over time. - Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and unlock new AI adoption opportunities. - Partner cross-functionally with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth. - Build repeatable frameworks and engagement processes that bring operational consistency to delivery motions across a portfolio of enterprise customers. ## About you - Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. - Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments. - Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance. - Demonstrated ability to guide teams through AI change management and user adoption friction, meeting stakeholders where they are with empathy and building confidence in new workflows. - Track record of managing complex, concurrent enterprise projects and workstreams, holding both internal and customer stakeholders accountable to key milestones and deliverables. - Customer-centric approach with proven success facilitating discovery sessions and translating customer feedback into actionable configuration decisions. - Strong bias toward action, comfortable navigating ambiguity, making sound decisions with incomplete information, and creating momentum in dynamic environments. - Clear, structured communication skills with the ability to synthesize complex processes for diverse audiences ranging from executive sponsors to front-line end users. - Collaborative mindset with experience aligning cross-functional internal partners,including sales, customer success, product, and IT,to ensure seamless project delivery. ## What we’ll offer - Estimated base salary range: $147,000 - $167,000 - Comprehensive compensation package - Benefits including mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options ## Skills ### Required - AI workflow design - agent orchestration - enterprise platforms - data governance - generative AI - platform technologies --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/asana/jobs/8311197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)