# Jnr Stateroom Steward (Japanese Speaking) - PTAMI **Company**: Princesscruises **Location**: Jakarta **Work arrangement**: onsite **Job type**: fixed term contract **Apply**: https://princesscruises.pinpointhq.com/en/postings/c17e4487-6c16-4dcf-a085-5fd5360f3bdc?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_26475255-623 ## Description Job Description: As a Jnr Stateroom Steward, you will be responsible for providing exceptional service to our officers in their staterooms. This includes maintaining a clean and sanitized environment, anticipating and meeting their needs, and ensuring that their stateroom is prepared to the highest standards. Key Responsibilities: - Consistently exceed housekeeping targets and other key result areas, reducing friction points and avoiding negative surprises. - Embrace and utilize Princess MedallionClass products, services, and applications. - Be accountable and take ownership of a consistent product delivery and correctly apply the Service Excellence philosophy. - Collaborate with other onboard teammates to provide an outstanding guest experience. - Maintain the Company's standard of housekeeping, sanitation, and maintenance according to HESS protocols. - Prepare and consistently maintain a clean and sanitized, welcoming, and personalized room experience for our officers in accordance with brand standards. - Anticipate and take ownership of our officer needs and requests. - Take ownership of maintenance issues and follow up for timely resolution. - Support the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc. - Actively learn and be knowledgeable to answer questions on product, policy, demographic, itinerary, and port information. - Responsibly use consumable items, stateroom supplies, linen, and cleaning chemicals, avoiding unnecessary waste. - Maintain assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear. - Embrace an inclusive and diverse culture, instill our Shared Purpose, Core Values, and CRUISE service essentials. - Share best practices and efficiencies with the Rooms Division leadership team and colleagues. - Embrace Company updates and strategies to deliver on our guest experience commitment. - Confidently perform General Emergency Procedures and duties with a sense of urgency as directed by HESS. - Follow appropriate procedures for the correct handling and sorting of garbage, bio-hazardous, and sharps waste as indicated in the Stateroom Steward Training Manual. - Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive. - Comply with company expectations and standards, including HESS policies. - Maintain current, accurate knowledge of public health standards and ensure their ship is in continuous compliance with all hotel-related public health policies. - Promptly help coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels. Skills, Knowledge & Expertise: - Full understanding of Public Health and Environmental requirements relating to public areas. - Must have a complete command of the English language. - Minimum 2 years of experience in a comparable hospitality establishment and servicing guest rooms. - Good command of English Language, both spoken and written. - Fluent Japanese language skills. - Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. - Motivation to excel in all aspects of job duties and responsibilities. - Personable communicator with outstanding social skills and a warm, friendly, and caring personality. - Ability to continuously surprise and delight guests throughout their cruise experience. - Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment. Benefits: - A competitive salary package. - Your own comfortable double cabin - your private space to relax and recharge. - Company-paid travel to and from the ship, so you can focus on the journey ahead. - Access to exclusive areas and benefits onboard (depending on the rank and occupational group). - A vibrant recreation and welfare program designed to support your well-being and work-life balance. - Access to exceptional learning and development opportunities to grow your skills and advance your career. - The chance to travel the world, exploring exciting destinations while doing what you love. - A welcoming, inclusive, and dynamic work environment where your contributions are valued. Join us and become part of a global team that's passionate about delivering unforgettable experiences,both for our guests and for one another. ## Skills ### Required - Public Health and Environmental requirements - English language - Guest service - Communication - Teamwork - Time management - Problem-solving - Adaptability - Flexibility --- Source: [Apply at princesscruises.pinpointhq.com](https://princesscruises.pinpointhq.com/en/postings/c17e4487-6c16-4dcf-a085-5fd5360f3bdc?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)