# Systems Engineer-Force.com

**Company**: Salesforce
**Location**: Hyderabad, India
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Systems-Engineer-Forcecom_JR364392?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_260a9881-309

## Description

We are seeking an agile, high-performing Systems Engineer to administer, manage, and optimize the Finance systems and applications powering our mission-critical business processes.

Your daily impact will span enterprise application support, resolving complex technical and functional issues, analyzing support trends to drive proactive system enhancements, and partnering with development teams to deliver new features.

**Key Responsibilities**

**Salesforce Platform Administration**

- Own the day-to-day administration, configuration, and optimization of Salesforce.

- Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.

- Maintain data quality, integrity, and overall platform health.

- Manage Salesforce releases, upgrades, and the rollout of new platform capabilities.

**AI Automation & Workflow**

- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

- Identify opportunities to automate manual business processes and improve operational efficiency.

- Monitor existing automations and troubleshoot failures or performance issues.

**Data Management & Integration**

- Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.

- Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.

- Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

**Reporting & Analytics**

- Develop and maintain reports, dashboards, KPIs, and management reporting.

- Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.

**Security & Governance**

- Own Salesforce security and access-control models.

- Establish governance standards for configuration, development, deployment, and change management.

- Ensure solutions comply with enterprise security, audit, and data-governance requirements.

**Production Support & Troubleshooting**

- Provide Level 2/3 support for Salesforce issues.

- Analyze and resolve complex configuration, automation, data, security, and integration issues.

- Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

**Release & Change Management**

- Manage the end-to-end lifecycle for configuration management, from requirements through testing and deployment.

- Manage sandbox environments, testing, UAT, deployments, and production releases.

- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.

- Maintain appropriate documentation for configurations and business processes.

**Preferred Qualifications & Skills**

- 6+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.

- Expert knowledge of Salesforce and/or other platform native functionality, including Agentforce.

- Expert knowledge of Force.com platform best practices.

- Salesforce Development skills (Apex and Lightning Web Components - LWC).

- Demonstrates a willingness to experiment with new ideas, tools, and practices; agile and capable of supporting multiple competing priorities.

- Proficiency in verbal and written communication.

**Certifications Required**

- Salesforce Certified Advanced Administrator

- Salesforce Certified Platform App Builder

- Salesforce Certified Agentforce Specialist

## Skills

### Required
- Salesforce
- Force.com
- AI Automation
- Workflow
- Data Management
- Integration
- Reporting
- Analytics
- Security
- Governance
- Production Support
- Troubleshooting
- Release Management

### Nice to have
- Apex
- Lightning Web Components - LWC
- Agentforce

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Systems-Engineer-Forcecom_JR364392?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)