# Senior Global Executive IT Support Specialist

**Company**: Electronic Arts
**Location**: Redwood City, California
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $104,400 - $157,400 USD
**Category**: IT
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/en_US/careers/JobDetail/Senior-Executive-IT-Support-Specialist-II/214813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_25f6b16e-245

## Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Join us at Electronic Arts (EA), where you will help inspire the world to play by delivering white-glove technology support to our Executive Leadership. You will report to the IT Support Manager and partner with us to shape the future of executive support, combining technical expertise with a proactive service mindset. At EA, you will work in a culture that values creativity, inclusivity, and innovation, supporting leaders who drive iconic franchises and new projects.

Responsibilities:

- Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato.

- Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support.

- Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences.

- Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement.

- Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day.

- Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.

- Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.

- Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

Required Qualifications:

- 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.

- Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato.

- Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.

- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

- California (depending on location e.g. Los Angeles vs. San Francisco) $104,400 - $157,400 USD

## Skills

### Required
- Python
- PowerShell
- Power Automate
- MuleSoft
- SnapLogic
- Workato
- RESTful APIs
- Agentic AI
- Jamf
- Intune
- ServiceNow
- Slack
- Teams
- Windows
- macOS
- iOS
- Android
- Microsoft 365
- Zoom
- Google Workspace
- SCCM

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/en_US/careers/JobDetail/Senior-Executive-IT-Support-Specialist-II/214813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)