# Front Office Manager

**Company**: PT Solutions
**Location**: Fair Lawn, NJ
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://www.joinptsolutions.com/us/en/job/PSZPSFUS18324EXTERNALENUS/Front-Office-Manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_25c8833f-da8

## Description

As Front Office Manager, you will facilitate and supervise the daily front office operations for the local clinics.

The Front Office Manager will have an average of 10 clinics and will be responsible for all District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators.

This position will focus on district front office engagement, environment, and staff performance.

**SUCCESS LOOKS LIKE**

- Ability to perform at or above budgeted metrics for visits and evaluations

- Works closely with Operations and Administrative Leaders

- Act as a hiring manager for all open front office positions

- Job is to be performed in clinics by spending time in every district, 2x per month with meaningful presence by interaction with patients and staff

- Provide coaching that focuses on district front office performance to Referral Management, POC adherence and Customer Service expectations

- Accountable for education region on front office process updates

- Monitor KPI performance of every clinic regularly. Accountable for all front office KPI’s

- Manage front office labor and schedules

- Provide coaching to Front Office Supervisors to people manager

- Participate in side – by – side mentoring or coaching of staff struggling and matching high performers with mentees for side by side opportunities

- Perform other duties or special projects as assigned

**BENEFITS**

- Competitive compensation with ability to earn performance-based incentives

- Foster a positive work environment by living clinically through PT Solutions core values

- Professional development and career progression

- Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

## Skills

### Required
- Microsoft Word
- Excel
- Window-based applications
- Strong interpersonal skills
- Oral communication skills
- Written communication skills
- Good organization skills
- Prioritization skills
- Proficiency in Microsoft Office
- Excellent communication skills
- Relationship-building skills
- Basic bookkeeping skills
- Accounts receivable principles
- Knowledge of medical reimbursement
- Technology skills
- Customer service skills
- Federal and state employment laws and regulations

### Nice to have
- Keyboarding skills
- Ability to type 45 words per minute

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Source: [Apply at joinptsolutions.com](https://www.joinptsolutions.com/us/en/job/PSZPSFUS18324EXTERNALENUS/Front-Office-Manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)