# Fraud Operartions Associate

**Company**: Brex
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $86,784-$108,480 USD
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/brex/jobs/8698276002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_25b5e6a4-bcd

## Description

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud.

## Responsibilities

- Case Management:

- Own and work associate level queues that are assigned to the Fraud Operations team

- Develop and implement scalable operational processes for fraud management

- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings

- Achieve company-level goals around financial fraud losses

- Case Escalations & Incident Handling:

- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love

- Participate and help in streamlining fraud operational workflows around transaction review and account investigations

- Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

- Project & Roadmap Ownership:

- Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy

- Able to use AI tools to elevate & enhance queues and projects

- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

## Requirements

- Previous management or team leader experience.

- Strong communication skills

- An upbeat attitude, the ability to be calm under pressure, and the desire to seek out what’s broken and fix it

- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision

- Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting

- Ability to collaborate and work with a team on projects and process improvements.

## Benefits

- The expected salary range for this role is $86,784-$108,480 USD.

- Brex offers a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home.

- Up to four weeks per year of fully remote work

## Skills

### Required
- Strong communication skills
- Analytical skills
- Problem-solving skills
- Project management

### Nice to have
- SQL knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/brex/jobs/8698276002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)