# Sr. Customer Success Manager

**Company**: PointClickCare
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $112,000 - $125,000 a year
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/c8e430d2-e942-4eba-8316-bbc71b27961c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_25a7e664-f65

## Description

The Senior Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare's solutions.

The ideal candidate will possess a business consulting background and enterprise knowledge, enabling them to drive engagements at the C-level.

Responsibilities:

- Manage and provide world-class partnerships to clients

- Ensure clients are optimizing the use and value of PointClickCare's solutions

- Own and deliver joint customer success plans to build, grow, and expand client relationships

- Act as a Trusted Advisor and Business Partner, providing strategic guidance and a 'path to value' to customers

- Leverage PointClickCare's customer success methodology to anticipate customer challenges and meet them with solutions

- Provide early warning and turnaround strategies to focus on customer health and churn mitigation

- Act as a point of escalation, helping to manage customer expectations and develop save plans for at-risk accounts

Requirements:

- Experience in a customer-facing role within a SaaS/tech company

- Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis on managing a book of business, primarily focused on Enterprise customers

- Proven track record of sustaining and growing relationships

- Bachelor's degree in a relevant field or equivalent practical experience

- Experience using a CRM tool (Salesforce and/or Gainsight)

- Strong written and oral communication and presentation skills

- Ability to work independently in a remote environment

Preferred Qualifications:

- Proven proficiency in data analysis, including interpreting and translating results

- Exceptional relationship-building skills

Benefits:

- Salary: $112,000 - $125,000 per year

## Skills

### Required
- CRM
- Salesforce
- Gainsight
- data analysis
- customer success
- relationship building

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/c8e430d2-e942-4eba-8316-bbc71b27961c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)