# Manager, Scaled Customer Success Strategy & Operations

**Company**: Ramp
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $146,600 - $233,975
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/afe866c3-3725-4416-9e5f-530ed89b295d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_259098ca-4e1

## Description

We're hiring a strategic, data-driven leader to shape the future of scaled customer success at Ramp. This role will design, operationalize, and lead programs that activate, retain, and grow 50% of Ramp's micro-SMB customers who don't receive white-glove 1:1 support.

Responsibilities:

- Own and evolve Ramp's self-service onboarding and activation strategy

- Use data to diagnose activation bottlenecks and drive recommendations

- Partner with Product to improve activation features and automation

- Lead customer education programs at scale

- Continuously improve systems and team efficiency

- Design, launch, and iterate scaled CS programs

- Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers

- Drive team performance across activation, expansion, and CSAT targets

Requirements:

- 4+ years in consulting, CS operations, revenue or business operations, or strategy within high-growth B2B SaaS

- 2+ years of people management experience leading high-performing CS or operations teams

- Proven success building or optimizing scalable programs and processes

- Strong analytical skills with the ability to turn data into dashboards and measurable outcomes

Nice to Haves:

- Customer-facing or quota-carrying experience

- Experience building education content, webinars, or scaled training programs

Benefits:

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage

- 401(k) with employer match

- Fertility HRA

- Parental leave

- Pet insurance

- In-office perks

## Skills

### Required
- data analysis
- customer success
- operations
- strategy
- leadership

### Nice to have
- customer-facing experience
- quota-carrying experience
- education content creation

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/afe866c3-3725-4416-9e5f-530ed89b295d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)