# Director, Renewals

**Company**: Abnormal AI
**Location**: Remote - USA
**Work arrangement**: remote
**Experience**: executive
**Job type**: full-time
**Salary**: $210,800-$248,000 USD
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/abnormalsecurity/jobs/7896729003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2589564f-11f

## Description

Abnormal AI is looking for a Director of Renewals to own the strategy, performance, and operating model for its global renewals function.

The Director will lead the renewals organization, own revenue retention across Abnormal's multi-product behavioral security platform, and build the renewals engine for predictable retention and cross-product expansion at scale.

### Responsibilities

- Own Abnormal's renewals strategy and operating model end to end: define the renewal motion, segmentation approach, playbooks, and systems that enable the function to scale.

- Lead, mentor, and develop a high-performing team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, Upsell, and forecast accuracy.

- Manage and improve the full renewal lifecycle: engage early, negotiate terms, secure commitments, and collaborate with cross-functional teams to ensure contract execution.

- Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, and report on renewal metrics.

- Partner with Customer Success and Sales to identify expansion opportunities during renewal engagements and align on a joint renewal-and-expand motion.

- Develop and mature forecasting models for renewal bookings, churn, and NARR, presenting updates to senior leadership and driving improvements in predictability.

- Manage escalations and high-visibility renewal situations; support Renewal Managers/Specialists in complex negotiations or large-scale renewals.

- Stay current with SaaS licensing, pricing models, contract terms, and market trends in the email security/cybersecurity industry.

### Requirements

- 10+ years of experience in renewals, post-sales, or account management within a B2B SaaS environment; preferably with 4+ years managing direct reports.

- Proven track record of owning gross retention as a top-line commitment at scale, with demonstrable improvement in retention and forecast accuracy across a full function.

- Experience building or substantially maturing a renewals function: motion design, segmentation, playbooks, tooling, and the operating cadence behind them.

- Executive presence and influence: able to shape strategy with C-level internal peers and lead the highest-stakes customer negotiations.

- Strong quantitative and operational judgment: fluent in the forecasting models, retention economics, and systems (Salesforce, Gainsight) that run a modern renewals org.

- Strong communication and leadership skills with the ability to develop, motivate, and retain a team.

- Strategic thinker who can improve and scale processes in a dynamic, high-growth environment.

- Experience building and operationalizing AI tools to improve renewals and post-sales processes.

### Nice to Have

- Experience in email security, cybersecurity, or other highly regulated SaaS industries.

- Experience working in a high-volume renewal environment or managing large renewal books.

- Exposure to international renewal/multi-regional contract management.

### Compensation

- Base salary range: $210,800-$248,000 USD

- Eligible for bonus or incentive compensation, equity, and a comprehensive benefits package

## Skills

### Required
- renewals
- post-sales
- account management
- B2B SaaS
- leadership
- strategy
- forecasting
- AI tools

### Nice to have
- email security
- cybersecurity
- high-volume renewal environment
- international renewal
- multi-regional contract management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/abnormalsecurity/jobs/7896729003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)