# Analytics Lead, SCC

**Company**: Lyft
**Location**: Toronto, ON
**Experience**: senior
**Job type**: full-time
**Category**: Data Science
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/lyft/jobs/8648040002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_25795750-081

## Description

The Safety & Customer Care (SCC) team at Lyft aims to foster long-term loyalty with every support interaction. As a Data Analytics Lead, you'll partner with cross-functional stakeholders to identify opportunities and design solutions for improving customers' support experiences. You'll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact.

## Responsibilities

- Partner with Product, Engineering, Data Science & Analytics, Business Operations, and other cross-functional stakeholders to achieve business goals

- Develop frameworks and scalable processes to drive decision-making and prioritization

- Define metrics to measure the success of strategic initiatives and the health of the support platform; build dashboards to track metrics over time

- Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements

- Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience

- Monitor and diagnose KPI performance and present findings to senior leadership

## Experience

- Degree in a quantitative field like statistics, economics, applied math, operations research, or engineering; advanced degrees are preferred

- 2+ years of hands-on technical experience in a data science role or equivalent analytical role in a high-growth startup

- Ability to translate unstructured business problems into clearly defined requirements with minimal oversight

- Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems

- Exceptional communication skills with the ability to present findings and recommendations targeted to the audience

- Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively

- Proficiency in SQL and Python with the ability to independently break down large datasets and synthesize inputs from multiple sources

## Benefits

- Extended health and dental coverage options, along with life insurance and disability benefits

- Mental health benefits

- Family building benefits

- Child care and pet benefits

- Access to a Lyft-funded Health Care Savings Account

- RRSP plan with company match to help save for your future

- Flexible paid time off policy

- Subsidized commuter benefits and Lyft ride credits

## Skills

### Required
- SQL
- Python
- data analysis
- problem-solving
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8648040002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)