# Quality Assurance & Customer Support Engineer

**Company**: Hewlett Packard Enterprise
**Location**: San Juan, Puerto Rico
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Quality-Assurance---Customer-Support-Engineer_1215198-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_256baa32-149

## Description

We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform.

You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency.

In a typical day as a Quality Assurance & Customer Support Engineer, you would:

- Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.

- Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction.

- Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.

- Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation.

- Maintain and update test plans for regression coverage and release readiness.

- Write and maintain clear technical documentation for QA and Support teams.

- Manage multiple priorities independently in a fast-paced environment.

- Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting.

What you need to bring:

- 0-2 years of experience in Quality Assurance, software testing, Customer Support, or related engineering roles.

- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

- Strong written and verbal communication skills.

- Analytical mindset with attention to detail and proactive problem-solving.

- Solid understanding of testing best practices.

- Ability to work in a fast-paced, cross-functional environment and manage priorities.

Preferred Qualifications:

- Strong initiative and creative problem-solving skills.

- Experience writing and maintaining regression test cases.

- Experience testing and troubleshooting Web applications and REST APIs.

- Experience using AI-assisted tools to support debugging, test creation, or workflow efficiency.

- Familiarity with Django REST Framework or similar APIs.

- Solid understanding of programming concepts and software development.

- Familiarity with Python programming language.

- Experience with Selenium and pytest.

- Exposure to L2/L3 networking concepts.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. We also invest in your career because the better you are, the better we all are.

## Skills

### Required
- Python
- testing best practices
- analytical mindset
- communication skills
- Computer Science

### Nice to have
- Django REST Framework
- Selenium
- pytest
- L2/L3 networking concepts
- AI-assisted tools

---

Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Quality-Assurance---Customer-Support-Engineer_1215198-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)