# Technical Director, Account Delivery - (Full-time)

**Company**: Bounteous
**Location**: Chicago, IL
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: USD 160,000-180,000 per-year-salary
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.lever.co/bounteous/8aceb1d7-ba47-4904-ac80-f1517e9184a5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-director-account-delivery-full-time-2568b21a-560/

## Description

Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. They help organisations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organisations from experimentation to true transformation.

About the Role The Technical Director is the senior-most delivery and technical leader on the ground for the account. You are accountable for two things above all: the client's success and the quality of what we deliver. You are the trusted technical voice to the client's senior technical leadership, and you hold final technical authority over how solutions are designed, built, and shipped across every workstream.

Responsibilities:

- Serve as the primary technical relationship for the client's senior technical leadership, with regular on-site presence and a standing cadence of executive touchpoints.

- Own client satisfaction for delivery: gather feedback proactively, surface risks and concerns early, and close the loop with visible action.

- Lead resolution of client-facing escalations.

- Own end-to-end delivery outcomes across all workstreams: schedule, scope, quality, and release readiness.

- Set and enforce quality standards: definition of done, code and architecture review practices, testing and release criteria, defect and rework thresholds.

- Run the delivery organisation through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers.

- Hold final authority over technical direction for the account's delivery, including solution design, architecture, and technology choices.

- Participate directly in solution design, architecture reviews, and technical deep dives.

- Resolve technical escalations and disputes.

- Own the responsible adoption of the account's agent-orchestrated development model.

- Ensure delivery teams are trained and that AI-assisted output meets the same quality bar as any other work.

- Mentor and coach Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers.

Information Security Responsibilities:

- Promote and enforce awareness of key information security practices.

- Identify, assess, and report security risks.

- Understand and evaluate how data is stored, processed, or transmitted.

- Ensure data protection measures are integrated throughout the information lifecycle.

Secondary Responsibilities:

- Share accountability with the Client Partner and Delivery Head for account margin and budget.

- Manage staffing mix, utilisation, and scope change to stay within agreed guardrails.

- Escalate early when quality or client-success decisions would push the account outside margin guardrails.

- Partner on change orders, estimates, and SOW management.

- Identify expansion opportunities in the course of delivery and surface them early to the Client Partner.

Qualifications:

- 12-15 years in technology delivery, including meaningful time as a Delivery Director, Associate Director, Senior Manager, or equivalent.

- Strong hands-on technical background in platforms/architectures.

- Proven record of owning delivery quality and client outcomes for large, multi-workstream engagements.

- Experience managing distributed onshore/offshore delivery organisations.

- Excellent written and verbal communication.

- Demonstrated record of mentoring and developing delivery managers, architects, and project/program managers.

- Hands-on experience with AI-assisted or agentic development in a delivery setting.

Preferred Qualifications:

- Prior title of Director or Technical Director at a consulting or systems-integration firm.

- Experience in healthcare or another regulated industry.

- Experience operating in an agent-orchestrated delivery model at scale.

- Track record of account growth driven by delivery credibility.

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## Skills

### Required
- AI-assisted development
- agentic development
- architecture
- delivery management
- information security
- technical leadership

### Nice to have
- agent-orchestrated delivery model
- healthcare
- regulated industry
- account growth

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/bounteous/8aceb1d7-ba47-4904-ac80-f1517e9184a5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)