# Sales Implementation Associate

**Company**: Gusto
**Location**: Atlanta, GA - Remote; Denver, CO - Hybrid; Phoenix, AZ - Remote
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $23.00/hr to $24.50/hr
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8175123?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_255bf078-55c

## Description

At Gusto, we're on a mission to grow the small business economy.

This role blends technical problem-solving with sales and customer service, helping small business owners set up payroll and HR correctly.

**Responsibilities**

- Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.

- Own your ticket queue like a seller owns their opportunity pipeline.

- Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).

- Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.

- Configure sick time, PTO, and overtime policies to keep companies compliant from day one.

- Work across teams, knowing when a customer's situation requires a specialist.

- Use assigned AI tools daily as a core part of how you work, surfacing friction and inefficiencies and giving feedback that shapes what gets built next.

**Requirements**

- Experience: 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs.

- Eager to learn: You're excited to dive into a brand new industry and figure out the details.

- Customer obsessed: You put customer needs first, listening closely to understand what they would benefit from.

- Drive: Goal-oriented and competitive in the best way, you want to hit your numbers and keep leveling up your sales game.

- Communication: Strong across phone, email, and chat, with the flexibility to adjust your tone to the moment.

- Adaptability: You're a problem solver who thrives on challenge and adjusting quickly when a situation shifts.

- AI: Proven, day-to-day experience integrating AI into how you work.

**Compensation**

- $23.00/hr to $24.50/hr in Denver, Phoenix & Atlanta

## Skills

### Required
- AI tools
- customer service
- sales
- compliance
- payroll

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8175123?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)