# Technical Screening Support

**Company**: TransPerfect
**Location**: Makati, PH-Makati+
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/PH-Makati/Tech-Screening-Agent_R2025-241960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_255bbf83-906

## Description

We're seeking a Technical Screening Support professional to join our team. As a key player, you will conduct guided technical screenings for candidates, confirm they meet basic system requirements, and validate access to required tools and platforms.

Responsibilities:

- Conduct technical screenings for candidates as part of their interview process

- Confirm candidates meet basic system requirements, including internet speed, headset functionality, and computer compatibility

- Validate access to required tools and platforms, such as Zoom, email, and CRM

- Support candidates in performing simple computer tasks like opening attachments, downloading files, and installing software

- Provide real-time guidance and maintain a supportive, professional demeanor

- Accurately log all screening outcomes and escalate any issues to the appropriate teams

- Collaborate with recruiting and onboarding teams to support interpreter readiness

- Take inbound customer service or support calls as needed

- Support Testing Team admin tasks, including maintaining assessment bank, data entry for daily testing activities, and other tasks as needed

Required Skills:

- Entry-level role with prior tech support experience preferred

- Minimum 1 year of call center or customer service experience required

- Strong attention to detail and ability to follow structured processes

- Ability to multitask and stay organised in a fast-paced environment

- Basic knowledge of using laptops/desktops, Wi-Fi connectivity, and simple troubleshooting

- Clear and professional communication skills in English (both spoken and written)

- Comfortable assisting individuals with varying levels of technical understanding

Desired Skills and Experience:

- Familiarity with tools like Zoom, MS Teams, VPNs, or CRM platforms

- Experience working in a virtual or remote environment

## Skills

### Required
- tech support
- customer service
- communication skills
- troubleshooting
- organisational skills

### Nice to have
- Zoom
- MS Teams
- VPNs
- CRM platforms
- virtual work experience

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/PH-Makati/Tech-Screening-Agent_R2025-241960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)