# Operations Associate, GTM Accelerate

**Company**: Stripe
**Location**: Dublin
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7520686?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_255255f0-e48

## Description

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.

Responsibilities:

- Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.

- Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting.

- Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.

- Operational Readiness: Go beyond code,help users set up their teams for success by advising on dispute management workflows and reconciliation processes.

- User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.

- Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users.

- Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.

Who you are: We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.

Minimum requirements:

- Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.

- 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.

- Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.

- Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model.

Preferred qualifications:

- Proficiency in one or more of: French, German, Spanish or Italian.

- Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms.

- Experience delivering live technical training or webinars to external users.

- Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js.

## Skills

### Required
- API integration
- Technical support
- Solutions engineering
- RESTful APIs
- Code debugging
- Problem-solving

### Nice to have
- French
- German
- Spanish
- Italian
- Financial systems
- Online payments
- E-commerce platforms
- Technical training
- Webinars
- Python
- Ruby
- Node.js

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7520686?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)