# Intensive Case Management (ICM) Caseworker

**Company**: International Rescue Committee (IRC)
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $23 - $25.90/hr
**Category**: Social Care
**Industry**: Non-profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Iowa-City-IA-USA/Intensive-Case-Management-Caseworker_JR00005588-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_253521de-3f4

## Description

The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations.

The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).

**Major Responsibilities:**

- Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.

- Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.

- Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.

- Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.

- Conduct community outreach and maintain a strong network of service providers that meet client needs.

- Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.

- Respond to client crises, with guidance from supervisor as needed.

- Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.

- Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).

- Attend relevant trainings and meetings at the local and national level.

- May train and lead the activities of volunteers and interns.

- Other duties as assigned.

**Job Requirements:**

- Bachelor’s degree in social work, public health, or related field of study preferred.

- Minimum of 1-2 years of case management experience with similar populations and/or client needs required.

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

- Demonstrated success working and communicating effectively in a multi-cultural environment.

- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

- Attention to detail and accuracy in work product.

- Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.

- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

- Valid driver’s license and access to a personal, insured vehicle.

**Working Environment:**

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

- May require occasional weekend and/or evening work.

**Compensation:**

- $23 - $25.90/hr

**Benefits:**

- 10 paid sick leave

- 10 U.S. holidays

- 20-25 generous paid time off based on role and tenure

- Medical insurance starting at $163/month

- Dental starting at $6.50/month

- Vision starting at $5/month

- Flexible spending accounts (healthcare, dependent care, and commuter)

- A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)

- Disability and life insurance

- An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

## Skills

### Required
- case management
- client-centered approach
- community outreach
- crisis intervention
- documentation
- Microsoft Office
- problem-solving
- relationship building
- time management

### Nice to have
- Dari
- Pashto

---

Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Iowa-City-IA-USA/Intensive-Case-Management-Caseworker_JR00005588-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)