# Membership Manager, Soho Warehouse DTLA **Company**: Soho House **Location**: Los Angeles, CA **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Salary**: $85,000-$90,000 USD **Category**: Hospitality **Industry**: Hospitality **Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/4995879101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_2509822e-1ca ## Description The Membership Manager supports the Head of Membership and the site in delivering across member acquisition and retention, as well as all aspects of member management. This includes new member introductions, behaviour monitoring and handling, retention monitoring, and Committee activity. The role is hands-on and administrative, requiring strong organisational skills and attention to detail to keep all membership-related processes running smoothly. The Membership Manager will also be a key point of contact for members, ensuring timely follow-ups on any issues and helping maintain member satisfaction. **Main Duties** **Member Introductions & Onboarding** - Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities. - In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values. - Ensure accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions. **Membership Behaviour Management** - Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on action that has been taken. - Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out. - Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community. **Membership Retention & Engagement** - Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success Teams to identify potential churn risks. - Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed. - Support and execute retention initiatives in collaboration with the Head of Membership, Operations, and Member Relations team. - Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on SF and lead on follow-up actions, in person and via email. **Membership Applications & Committee Support** - Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals. - Ensure Committee members are submitting applicants in advance of Committee meetings by following up consistently with one-on-one meetings and engaging through appropriate channels (e-mail, committee chat groups, etc.). - Prepare membership applications ahead of approval, ensuring any applications missing proposers have been contacted, or met if further information is needed. - Prepare the Committee approval lists for review before each meeting. - Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership. **Administration & Reporting** - Maintain accurate and up-to-date member records on Salesforce and other systems, ensuring that all member behaviour and feedback is logged. - Assist the Head of Membership with the preparation of reports and presentations on membership performance, behaviour, and retention statistics. - Monitor key metrics related to member satisfaction, attendance at events, and retention, ensuring the Head of Membership has the necessary data to make informed decisions. **Membership Growth and Targets** - Understand membership numbers and targets across leavers, acceptances, renewal groups, etc. - Support the Head of Membership with outreach initiatives and events related to membership growth. **Experience Required** - Strong organisational and administrative skills, with experience in managing calendars and member records in Salesforce. - Experience with CRM systems, particularly Salesforce, is highly desirable. - Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of people. - Strong attention to detail, particularly when preparing documents and recording member behaviour or feedback. - A proactive and problem-solving mindset, with the ability to handle sensitive situations with discretion and professionalism. - A strong network and understanding of the creative industries is important, enabling engagement with members and potential new applicants in relevant communities. **Benefits** - Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match - Paid Time Off: Full- Time Employees have sick day's + vacation days - Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically - Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability - Learning & Development: An extensive range of internally and externally run courses are available for all employees. - Cookhouse & House Tonic: Celebrating our passion for food and drink. - Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to ## Skills ### Required - organisational skills - administrative skills - CRM systems - Salesforce - interpersonal skills - communication skills - problem-solving skills ### Nice to have - experience in hospitality or private members' clubs --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/4995879101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)