# Lead - Account Manager

**Company**: Freshworks
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000161076879-lead-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/lead-account-manager-24f44fd7-63d/

## Description

As a Lead - Account Manager at Freshworks, you will be responsible for driving revenue growth and account expansion across a defined portfolio of paying customers in France.

You will act as a trusted advisor capable of commanding conversations across the spectrum from hands-on IT teams to C-suite leaders and CIOs.

Your responsibilities will include:

- Driving ARR expansion and retention across your assigned book of accounts

- Collaborating with Customer Success Managers to maximise product adoption and mitigate churn risk

- Championing the core Freshworks portfolio and capitalising on strategic acquisitions

- Engaging with IT teams and C-suite leaders to deliver strategic impact

- Managing commercial renewal cycles and forecasting

- Analysing usage telemetry and business drivers to formulate growth roadmaps

- Travelling to the Netherlands for executive business reviews and strategic customer events

- Maintaining disciplined CRM hygiene and delivering reliable expansion pipeline and ARR forecasts

You will need to have:

- 7+ years of quota-carrying B2B SaaS account management or direct sales experience

- A proven track record of engaging with CIOs and C-level executives

- Strong background in IT Service Management and modern enterprise cloud software

- Demonstrated versatility managing a horizontal portfolio of accounts

- Collaborative spirit with experience working closely with CSMs, Solution Engineers, Support, and Professional Services

- Full professional fluency in English and French

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- SaaS account management
- IT Service Management
- cloud software
- English
- French

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000161076879-lead-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)