# Workplace Operations Manager **Company**: Plaid **Location**: New York **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Salary**: $114,000-138,000 per year **Category**: Operations **Industry**: Finance **Apply**: https://jobs.lever.co/plaid/2146a355-1a0e-4d82-8aca-9dd4b2b5f1b5 **Canonical**: https://yubhub.co/jobs/job_24f332db-3eb ## Description We're looking for a highly organized and employee experience centric Workplace Operations Manager based in New York City to lead day to day operations & facility management of our NYC and Raleigh offices. The ideal candidate is highly organized, comfortable juggling priorities across locations, and able to operate independently in a fast-paced, growing environment. ## Responsibilities: - Oversee day-to-day operations for Plaid’s NYC and Raleigh offices, including workplace services (janitorial, food & beverage, guest services, etc.), facility maintenance, and repair. - Manage and coach 3 workplace operations team members across NYC and Raleigh, NC - Ensure the office is organized, clean, and operating smoothly to create a positive employee experience. - Lead space planning efforts to optimize office layout, seating arrangements, and space utilization in line with business needs. - Collaborate on Workplace design projects to maintain a consistent brand across Plaid’s workplace portfolio. - Manage and maintain relationships with all workplace vendors (e.g., food & beverage, janitorial, security, etc.). - Source, onboard, and manage new vendors to ensure top-tier services. - Collaborate closely with key internal stakeholders such as HR, TechOps, Legal, FP&A, and Workplace team members to ensure seamless operations. - Collaborate with the Workplace Operations Lead to prepare and manage the annual budget for NYC and Raleigh. - Monitor expenses and identify areas for process improvement and cost efficiencies. - Maintain accurate Emergency Action Plans and inform employees of important emergency procedures as part of the annual Workplace Safety training. - Partner with vendors to maintain health & safety standards, ensuring compliance with all relevant regulations. - Represent and influence Plaid’s culture in the office by building relationships and supporting employees. - Ensure a frictionless in-office experience for employees and guests. - Manage office moves, changes, and openings as needed. - Assist the Events & Experiences team with in-office events to bring events to life in our spaces. - Reports directly to the Workplace Operations Lead based in San Francisco. - In-office requirement 5 days a week. ## Qualifications: - 5-7 years of experience in Office Management, Facilities or a similar role. - Minimum 2-3 years of experience managing people and teams. - Expert understanding of facilities operations, space planning, and vendor management. - Strong customer service orientation and experience handling workplace requests and issues. - Ability to bring fresh ideas and lead them through to execution and implementation. - Exceptional organization, documentation, and attention to detail. - Excellent communication skills with the ability to tailor messages effectively to different audiences. - Ability to multitask and manage priorities in a fast-paced environment. - Experience with ticketing systems and triaging Workplace requests. - Ability to advocate for ideas, lead in areas of expertise, and commit to decisions. - Appetite for growth and a proactive approach to learning. - Proven track record of anticipating needs and solving problems creatively. - Experience with Workplace tools like G Suite, Slack, Jira, and Envoy. ## Additional Information Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. ## Skills ### Required - Facilities operations - Space planning - Vendor management - Customer service - Ticketing systems - G Suite - Slack - Jira - Envoy