# Lead Patient Access Coordinator

**Company**: PT Solutions
**Location**: Charlotte, NC
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $21-$22/hr
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.joinptsolutions.com/us/en/job/PSZPSFUS19064EXTERNALENUS/Lead-Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/lead-patient-access-coordinator-24e41382-879/

## Description

The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators.

The Lead PAC performs all core responsibilities of a Patient Access Coordinator while also ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership.

**Essential Functions**

- Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.

- Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.

- Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviours, and standards.

- Monitor schedule utilisation, attainment, and visit volume and partner with clinicians to optimise daily and future scheduling performance.

- Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.

- Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally.

- Maintain daily readiness of the front office, lobby, and patient flow processes.

- Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorisation follow-up.

- Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities.

**Leadership & Coaching Expectations**

- Model PT Solutions behaviours including professionalism, communication, reliability, collaboration, and a patient-first mindset.

- Support development of PAC team capabilities through coaching, shadowing, and competency reinforcement.

- Maintain 100% onsite presence, 5 days per week, providing consistent leadership coverage.

- Ensure disciplined adherence to workflows, documentation standards, and operational compliance.

- Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities.

**Required Skills & Abilities**

- Advanced communication and customer service skills.

- Ability to multitask and prioritise in a fast-paced, high-volume environment.

- Strong accuracy, attention to detail, and workflow discipline.

- Ability to coach others and support team development.

- Proficiency in Microsoft Office and comfort using multiple software systems.

- Strong patient-centred mindset and conflict-resolution ability.

**Required Credentials**

- High school diploma or equivalent required.

- 2+ years of PAC or comparable healthcare front office experience preferred.

- Experience with EMR, scheduling platforms, and payment systems preferred.

- Must meet all compliance, background check, and onboarding requirements.

**Competencies**

- **Patient Focus:** Creates a welcoming, supportive, and professional experience for every patient.

- **Operational Accuracy:** Ensures correct documentation, financial collection, and task completion.

- **Communication:** Interacts clearly and professionally with patients, clinicians, and internal teams.

- **Team Collaboration:** Supports clinic operations and contributes to a positive clinic environment.

- **Adaptability:** Adjusts quickly to changes in schedules, patient needs, and workflow demands.

- **Reliability:** Maintains consistent attendance, punctuality, and task follow-through.

**Schedule**

- Full Time: Mon-Thurs 8am-5pm, Fri 7am-4pm

**Compensation**

- Pay Range: $21-$22/hr

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## Skills

### Required
- Microsoft Office
- customer service
- communication
- multitasking
- prioritisation
- accuracy
- attention to detail
- workflow discipline
- coaching
- team development
- patient-centred mindset
- conflict-resolution

### Nice to have
- EMR
- scheduling platforms
- payment systems

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Source: [Apply at joinptsolutions.com](https://www.joinptsolutions.com/us/en/job/PSZPSFUS19064EXTERNALENUS/Lead-Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)