# Customer Experience & Operations Intern - Summer 2027

**Company**: Electronic Arts
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: Operations
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/fr_CA/careers/JobDetail/Customer-Experience-Operations-Intern-Summer-2027/216183?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_24d80725-530

## Description

Electronic Arts' Fan Care organisation supports fans across their EA experiences and keeps them safe online. The Customer Experience and Operations Intern will work on a summer project to improve the premium care experience and operations.

Responsibilities:

- Design a pilot program to test a new operations improvement within Premium Care

- Build and manage a project plan, coordinating milestones, dependencies, and deliverables

- Analyse pilot results to understand the impact on customer experience and operational performance

- Develop and present a final recommendation that summarises the results and impact of the pilot

Qualifications:

- Currently enrolled in a Bachelor's Degree granting program in Business, Operations Management, Engineering, or a related field with an anticipated graduation date no earlier than December 2027

- Experience using data to solve problems

- Experience planning and managing projects

Benefits: Electronic Arts offers a holistic approach to employee benefits, focusing on physical, emotional, financial, professional, and community well-being. Benefits may include medical coverage, mental well-being support, retirement savings, paid leave, parental leave, free games, and more.

## Skills

### Required
- data analysis
- project management
- operations management

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/fr_CA/careers/JobDetail/Customer-Experience-Operations-Intern-Summer-2027/216183?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)