# Implementation Specialist I

**Company**: Affirm
**Location**: Remote US
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Salary**: $62,000 - $82,000 per year
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/affirm/jobs/8040794003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_24becf89-2f3

## Description

At Affirm, we exist for the moments that matter,giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners.

You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

**Responsibilities**

- Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting

- Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems

- Identify and implement new operational processes to drive efficiency

- Develop detailed technical documentation

- Engage with internal stakeholders to define cross-functional workflows

- Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

**Requirements**

- Bachelor’s degree or equivalent experience

- 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)

- Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners

- Exceptional project management, communication, and technical skills to manage client engagements and internal resources

- Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail

**Nice to Have**

- Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts

- Previous experience in the payments or ecommerce space

- Knowledge of HTML, Javascript, API’s

**Benefits**

- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.

- Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.

- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.

- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

## Skills

### Required
- project management
- communication
- technical skills
- written communication

### Nice to have
- HTML
- Javascript
- API’s
- Shopify
- WooCommerce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/affirm/jobs/8040794003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)