# Assistant Business Manager

**Company**: Charlotte Tilbury Beauty
**Location**: Birmingham
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Retail
**Industry**: Beauty

**Apply**: https://apply.workable.com/j/EC811F86B1
**Canonical**: https://yubhub.co/jobs/job_24be8046-4cb

## Description

## About the Role

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation.

## Responsibilities

- Drive financial results in store to meet and exceed targets and key performance indicators.

- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.

- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.

- Lead by example to promote exceptional customer service and creating a customer experience.

- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.

- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.

- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.

- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.

- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.

- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.

- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

## Requirements

- Retail management experience

- A genuine passion for the beauty industry

- Commercial acumen

- People management experience

- Strategic planning experience

## Benefits

- Structured induction programme – Charlotte’s Magic Academy

- Structured career development

- Exclusive launches of our incredible products

- Access to Tilbury Treats – our very own rewards platform

- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

## Skills

### Required
- Retail management
- Team management
- Customer service
- Visual merchandising
- Grooming standards
- Entrepreneurial spirit
- Commercial acumen
- Strategic planning