# Product Specialist / Platform Engineer

**Company**: BlackRock
**Location**: Bengaluru, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Bengaluru-India/Product-Specialist---Platform-Engineer--Atlassian-Confluence-Cloud--Tech---Ops--Associate_R267068-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2460ce5f-ec5

## Description

We are seeking a Product Specialist / Platform Engineer to join our Digital Solutions team, responsible for the strategy, governance, enablement, and operational management of our enterprise collaboration and content-management technologies.

As a Product Specialist / Platform Engineer for Atlassian Confluence Cloud, you will combine product ownership with hands-on platform engineering. You will translate stakeholder and operational requirements into secure, supportable platform solutions while directly configuring, administering, testing, and troubleshooting the service.

**Key Responsibilities**

- Serve as the Digital Workplace Product Specialist and technical SME for Atlassian Confluence Cloud.

- Gather business, user, support, and control requirements and translate them into prioritized platform solutions.

- Manage backlog priorities, enhancement requests, risks, dependencies, roadmap inputs, and vendor follow-ups.

- Partner with Aladdin stakeholders and other firmwide users to improve usability, supportability, governance, and service value.

- Collaborate with internal teams to define Day 2 operating processes, service measures, ownership boundaries, and continuous-improvement priorities.

- Configure and administer Confluence Cloud spaces, permissions, groups, roles, workflows, security settings, and tenant-level controls.

- Own hands-on configuration across Atlassian Administration, Confluence Cloud, Atlassian Guard, SSO, SAML, SCIM, and Microsoft Entra ID integrations.

- Evaluate, configure, administer, upgrade, and troubleshoot Atlassian Marketplace apps and third-party integrations.

- Perform root-cause analysis, testing, remediation, and vendor escalation for platform, access, integration, and configuration issues.

- Maintain technical standards, configuration baselines, runbooks, support procedures, knowledge articles, and operational evidence.

**Requirements**

- Five or more years of enterprise Confluence administration, platform engineering, or comparable SaaS application ownership experience.

- Deep hands-on Confluence Cloud configuration experience across spaces, permissions, groups, roles, administrative settings, and troubleshooting.

- Experience translating business and operational requirements into technical designs, platform configurations, testing approaches, and durable processes.

- Hands-on experience evaluating, implementing, administering, upgrading, and troubleshooting Atlassian Marketplace apps and integrations.

- Experience supporting Confluence Cloud migrations, including validation, testing, cutover, knowledge transfer, hypercare, or post-migration stabilization.

- Working knowledge of identity and access management, SSO, SAML, SCIM, Microsoft Entra ID, and group-based access controls.

- Experience diagnosing platform issues, performing root-cause analysis, and coordinating escalations with Atlassian and third-party vendors.

- Strong documentation, analytical, communication, prioritization, and cross-functional stakeholder-management skills.

- Ability to work independently across global product, engineering, security, support, vendor, and business teams.

**Benefits**

- Strong retirement plan

- Tuition reimbursement

- Comprehensive healthcare

- Support for working parents

- Flexible Time Off (FTO)

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## Skills

### Required
- Atlassian Confluence Cloud
- platform engineering
- SaaS application ownership
- identity and access management
- SSO
- SAML
- SCIM
- Microsoft Entra ID

### Nice to have
- enterprise migration experience from Confluence Data Center or Server to Confluence Cloud
- Atlassian Administration
- Atlassian Guard
- Jira
- ServiceNow
- Splunk

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Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Bengaluru-India/Product-Specialist---Platform-Engineer--Atlassian-Confluence-Cloud--Tech---Ops--Associate_R267068-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)