# Quality Assurance Specialist **Company**: Wise **Location**: Tallinn, Estonia **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://jobs.smartrecruiters.com/Wise/744000146726539-quality-assurance-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/quality-assurance-specialist-2443ebdb-81b/ ## Description Join Wise's Quality Assurance team and help build world-class, scalable operations that keep customers safe and deliver great experiences. As a Quality Assurance Specialist, you will provide independent, expert assurance over how work is done, spotting risk, identifying control gaps, and turning insights into clear, practical improvements. Key Responsibilities: - Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite. - Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation. - Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team. - Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails. - Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement. - When assigned, scope, plan, and execute root cause analysis or targeted investigations. - Contribute to team collaboration and knowledge sharing to enhance team capabilities. - Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. - Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. Qualifications: - Professional experience: 2+ years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) for this role. - Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. - Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Functional skills: - Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. - Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function. - Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate. - Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Values & Behaviours: - Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions. - Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified. - Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner. - Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - AML Investigation - SAR Reporting - Fraud - Sanctions - KYC - Quality Assurance - Risk Management - Compliance - Analytical Skills - Communication --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000146726539-quality-assurance-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)