# Technical Account Manager

**Company**: Workday
**Location**: Tokyo, Japan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Japan-Tokyo/Senior-Technical-Account-Manager_JR-0108569?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_24300b75-f5c

## Description

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations.

The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.

Responsibilities:

- Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously

- Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment

- Become an expert in Workday's Architecture and leverage it on all engagements as needed

- Demonstrate competency in Workday products: HCM, Payroll, Financials-Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions

- Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues-Own and drive escalated issues blocking production success

- At times, be a communication bridge between internal Workday teams and Workday Japan Leadership.

- Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems-Carry out regular review of customer cases to identify trends

- Champion and advocate for customers with internal and external stakeholders-Manage challenging situations in a fast paced environment

- Chair roundtables to ensure close communication and relationship building with key stakeholders

- Serve on and actively participate in customer steering committee meetings

- Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools

- Pilot new programs and drive continuous improvement initiatives for production customers-Travel occasionally up to 25% of the time (adjust depending on region)-Participate in our 24x7 program

Requirements:

- BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen

- 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution

- 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts

- Must speak and write Japanese and English fluently

## Skills

### Required
- Workday products
- HCM
- Payroll
- Financials
- Japanese
- English

### Nice to have
- Human Resources
- Time Tracking
- Recruiting

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Japan-Tokyo/Senior-Technical-Account-Manager_JR-0108569?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)